Carole Brantome
Seaside,CA
Summary
Dedicated supervisor with a strong background in customer service and performance evaluation. Known for cultivating positive guest relationships and enhancing team productivity to support business objectives.
Overview
26
26
years of professional experience
Work History
Front End Supervisor
Total Wine & More
Seaside, CA
11.2021 - 05.2024
- Supervised daily operations of front end team at retail beverage store.
- Trained new staff on customer service and cash handling procedures.
- Coordinated with inventory team to maintain stock levels at checkout areas.
- Implemented operational standards to enhance efficiency at the front end.
- Monitored cash register performance and addressed discrepancies immediately.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Welcomed large volume of guests and improved overall customer service.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Conducted regular performance evaluations of front end personnel.
- Counted and balanced registers.
Assistant Manager
Janie & Jack
Carmel-by-the-Sea, US
03.2014 - 02.2021
- Excellent customer service.
- Open and close store.
- Prepare daily deposit.
- Participates in Inventory.
- Replenish the sales floor.
- Set new merchandise to company standards.
- Ring on registers.
- Approve daily time cards.
- Close out payroll.
- Maintain high merchandising standards on the sales floor.
- Assisted in managing daily store operations and team performance.
- Coordinated staff schedules to ensure optimal coverage and efficiency.
- Oversaw inventory management processes to maintain stock levels.
- Facilitated customer service initiatives to enhance guest experience.
- Supported sales team by analyzing trends and customer feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
Assistant Manager of HR/ Operations
Kohls
Marina, US
06.2009 - 09.2012
- Excellent customer service.
- Handling any customer issues that came up.
- Overseeing the entire function of the store when being the manager on duty.
- Managed sale floor associates to meet and exceed customer service standards.
- Ensured merchandise presentation directive and standards were met while merchandising incoming freight and replenishing the sales floor.
- Verify the daily deposit.
- Approving weekly schedule.
- Writing annual reviews to employees.
- Participates in Inventory process.
- Hiring and training all new employees.
- Skills Used: Management, Team Building, Visual Merchandising, Performance Appraisal, Hiring, Customer service
Store Manager
Linens N Things
Gilroy, US
04.2002 - 08.2008
- Overseeing the daily sales of the store.
- Scheduling to the store needs.
- Managing 3 Assistant Manager and 4 department managers.
- Hiring and training all employees.
- Overseeing the truck process and replenishment is being done daily.
- Inventory Control.
- Writing and delivering Performance Reviews.
- Writing and delivering Correction Action.
- Making sure merchandising and visual displays are to company standards.
- Ensuring that Policy and Procedures are in place.
- Skills Used: Store Management, Customer service, Hiring, Team Building, Performance Appraisal, Merchandising, Leadership
Store Manager
Warner Bros. Studio Store
Pleasanton, US
11.1998 - 10.2007
- Overseeing daily sale of the store.
- Making sure that Policy and Procedures are in place.
- Controlling payroll.
- Hiring and training of all employees.
- Customer service is in place and employees are delivering to company standards.
- Freight process and replenishment is being done on daily basis to maintain inventory levels on the sales floor.
- Scheduling to the business needs.
- Skills Used: Store Management, Hiring, Customer service, Merchandising, Team Building
Education
Diploma -
Mt. Eden High School
Skills
- Store Management Experience
- Assistant Manager Experience
- Merchandising
- Human Resources
- Management
- Payroll
- Recruiting
- Retail Management
- Planograms
- Sales
- Leadership
- Freight Experience
- Inventory Control
- Employee Orientation
- Office Management
- Interviewing
- Logistics
- Cash Handling
- Customer service
- Employee training
- Cash handling
- Performance evaluation
- Inventory management
- Team building
- Operational efficiency
- Visual merchandising
- Shift scheduling
- Communication skills
- Problem solving
- Time management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front End Supervisor
Total Wine & More
11.2021 - 05.2024
Assistant Manager
Janie & Jack
03.2014 - 02.2021
Assistant Manager of HR/ Operations
Kohls
06.2009 - 09.2012
Store Manager
Linens N Things
04.2002 - 08.2008
Store Manager
Warner Bros. Studio Store
11.1998 - 10.2007
Diploma -
Mt. Eden High School