Carole Cox-Carroll
Raleigh,NC
Summary
15+ years accomplished HR leader skilled in planning and directing targeted HR initiatives. Proven expertise in overseeing day-to-day operations, including top-talent sourcing, screening, onboarding, and training. Instrumental in increasing retention, administering benefit plans, and establishing positive relationships with staff members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist/Salary Administrator
Department of Health & Human Services, Compensation & Classification/Office of the Secretary
Raleigh, NC
11.2023 - Current
- Collaborate with division directors, hiring managers, classification consultants and technicians to resolve difficult recruitment and salary administration issues within the Office of the Secretary
- Coordinate with HR Staff, Class and Compensation Analysts and management in Recruitment and Salary Administration activities within the Office of the Secretary (complete HR documentation required for HR Action requests)
- Serve as a technical expert to aid management regarding recruitment and salary administration policies and procedures for the Office of the Secretary - HR and HR Director's Office for all of DHHS
- Utilize the Integrated HR/Payroll system (SAP), NEOGOV and People Ad
- Guided consultation and technical assistance to management regarding policies, procedures, options, and consequences
- Respond daily to questions from managers and employees regarding recruitment and salary administration packages
- Provide interpretation, explanation, and application of Federal, State, and Departmental Human Resources policies and procedures that govern salary administration, recruitment, merit-based hiring practices
- Utilize NEOGOV, Integrated HR/Payroll system (SAP), PeopleAdmin and Smartsheet
- Facilitate training on NEOGOV to HR Staff and managers
- Create and use excel spreadsheets to track positions
- Create offer letters and send them to selected candidates with Microsoft Word.
Salary Administrator
Department of Health & Human Services, Compensation & Classification/Office of the Secretary
Raleigh, NC
01.2023 - Current
- Collaborate across divisions regarding implementation and continuous development of recruitment strategies and job advertising according to OSHR policy
- Develop and train division leadership in proper creation of description of work, knowledge, skills and abilities to include management preferences to attract and recruit the most qualified candidates
- Supervising and providing overall guidance to the recruitment team within the Office of the Secretary Human Resources
- Evaluating the performance of the recruitment team members
- Conducting interviews with job applicants for HR positions
- Liaison with DHHS management and division leadership to anticipate and plan for current and future recruitment needs
- Review and select suitable job advertising options
- Regularly attending meetings, conferences, job fairs, and other industry events to develop professional contacts and relationships with other professionals within state government.
HR Consultant I
North Carolina Community Colleges System Office
Raleigh, NC
01.2023 - 01.2023
- Responsible for managing all recruitment and selection activities in the North Carolina Community College System Office, Process PA Actions via Beacon/FIORI
- Conduct all new hire orientations; Maintain excellent organizational skills to meet strict deadlines for postings and payroll; Use Word and Excel to maintain various databases and spreadsheets for HR
- Exercise sound judgment in gathering and evaluating employee information; maintain effective working relationships with employees, administrative officials, and the general public
- Clearly and concisely express myself in both oral and written form; work independently; Considerable knowledge of HR policies and procedures; other duties as assigned.
Salary Administrator
Department of Health & Human Services, Compensation & Classification/Office of the Secretary
Raleigh, NC
01.2022 - 01.2023
- Provide consultation, technical assistance, and support; serve as the first point of contact for all recruitment and salary administration activities and ensures compliance and consistent application of human resources policy and procedures
- Job responsibilities include the following: Oversee recruitment and salary administration programs
- Serve as a technical expert recruitment and salary administration
- Respond daily to questions from managers and employees regarding recruitment and salary administration
- Provide interpretation, explanation, and application of Federal, State, and Departmental Human Resources policies and procedures that govern salary administration, recruitment, merit-based hiring practices, NEOGOV, and SAP/Beacon (HRIS).
HR Generalist
Carolina Heating and Air
Greenville, SC
01.2022 - 01.2022
- Responsible for day-to-day human resource administrative functions and record keeping
- Prepares personnel forms, records statistics and handles highly confidential material in the human resources department
- Duties include ensuring compliance of state and federal employment laws and regulations, manage recruiting, new-hire processing, and maintaining human resources information system.
Talent Acquisition Coordinator
Department of Public Safety, Prison Administration
Raleigh, NC
01.2016 - 01.2021
- Delivered support in overseeing employee recruitment by employing NeoGov system
- Performed day-to-day activities, such as posting job vacancies, screening applications, and monitoring positions on routine basis
- Ensured strict compliance with DPS and state policies while precisely applying education and work history credit
- Streamlined recruitment procedures, addressed related questions, and provided effective solutions to mitigate potential problems
- Coordinated with team of three Talent Acquisition coordinators and maintained effective communication with applicants, hiring managers, and administrative staff.
Benefits Coordinator/Workers Compensation Coordinator
Department of Health & Human Services, Longleaf Neuro-Medical Treatment Facility
Raleigh, NC
01.2015 - 01.2016
- Executed routine responsibilities, such as performing benefit administration, conducting new employee orientations, coordinating annual enrollments, and informing employees on benefit updates
- Served as workers' compensation representative for accepting/reviewing job injury claim forms, performing further medical evaluation, coordinating with Safety Officer in investigating WC incidents, and maintaining WC reports in line with defined regulations
- Managed all aspects involved in reviewing, approving/disapproving, and processing leave actions required for short- and long-term disability, family medical, illness, and other leave of absences in Beacon HR/Payroll system.
HR Specialist
Department of Health & Human Services, Division of Medical Assistance
Raleigh, NC
01.2014 - 01.2015
- Partnered with senior management and employees to resolve all time-related issues
- Coordinated temporary job orders and monitored temporaries while adhering to local, state, and federal regulations
- Oversaw employee benefit plans, including new hire orientation program, open enrollment process, and wellness program
- Planned, prepared, and distributed employee communications, publications, and announcements
- Maintained up-to-date medical and performance management records for more than 300 personnel for Division.
Human Resources Generalist
Daewon America, INC.
Opelika, AL
01.2012 - 01.2013
- Provided proactive assistance to senior management and leadership team in addressing and resolving HR-related issues of employees
- Prepared and maintained personnel files and accurately into HR and Insurance systems
- Assisted in processing, organizing, and maintaining payroll records in compliance with established policies and procedures.
Education
Associate of Applied Science (AAS)/Paralegal Technology -
Coastal Carolina Community College
Jacksonville, NCSkills
- Human Resource Management
- Strategic Planning
- Compensation & Benefit Plans
- Training & Leadership
- Recruitment planning
- Talent management
- Talent Acquisition
- Candidate Sourcing
- Interviewing techniques
- Referral Generation
- Applicant Tracking Systems
Certification
PHR Candidate
Professional Development
Complete ongoing training on compensation & benefits, employee & labor relations, leaves of absence, workers’ compensation, and workplace safety/security.
Timeline
Talent Acquisition Specialist/Salary Administrator
Department of Health & Human Services, Compensation & Classification/Office of the Secretary
11.2023 - Current
Salary Administrator
Department of Health & Human Services, Compensation & Classification/Office of the Secretary
01.2023 - Current
HR Consultant I
North Carolina Community Colleges System Office
01.2023 - 01.2023
Salary Administrator
Department of Health & Human Services, Compensation & Classification/Office of the Secretary
01.2022 - 01.2023
HR Generalist
Carolina Heating and Air
01.2022 - 01.2022
Talent Acquisition Coordinator
Department of Public Safety, Prison Administration
01.2016 - 01.2021
Benefits Coordinator/Workers Compensation Coordinator
Department of Health & Human Services, Longleaf Neuro-Medical Treatment Facility
01.2015 - 01.2016
HR Specialist
Department of Health & Human Services, Division of Medical Assistance
01.2014 - 01.2015
Human Resources Generalist
Daewon America, INC.
01.2012 - 01.2013
PHR Candidate
Associate of Applied Science (AAS)/Paralegal Technology -
Coastal Carolina Community College
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