Carole Foster
Springfield,OH
Summary
Adept at maximizing efficiency and enhancing customer satisfaction, I leveraged my problem-solving and communication skills at DoorDash and other companies. My experience includes streamlining delivery processes, providing exceptional customer service, and conducting impactful training sessions. Recognized for my dedication and ability to learn quickly, I consistently improved productivity and team performance.
Eager to learn from others. People are always improving with knowledge and studies, willing to have an open mind. Bring positive attitude to any situation.
Overview
26
26
years of professional experience
Work History
Food Delivery Driver
DoorDash
06.2018 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Delivery Driver/ Trainer
Papa Johns
Springfield, OH
03.2018 - 04.2021
- Assisted in recruiting efforts by actively identifying high-potential candidates within current driver pool for advancement into leadership roles or specialized positions.
- Conducted thorough post-training evaluations to assess trainee mastery of key concepts, identifying areas requiring additional focus before advancing to the next stage of development.
- Leveraged technology to deliver engaging and interactive virtual training sessions, ensuring all drivers received consistent instruction regardless of location.
- Developed customized lesson plans tailored to address the unique needs of each driver based on their experience level and areas for improvement.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Food Delivery Driver/Trainee
Donatos Pizzeria
Springfield, OH
06.2008 - 06.2014
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Professional Commercial Cleaner
Witenko Inc.
Springfield, OH
05.2000 - 09.2008
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Operated equipment, managed chemicals, and handled materials cautiously.
Mental Health Resident Aide
The Community Network
Xenia, OH
06.1999 - 09.2004
- Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
- Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
- Utilized effective time management skills to balance a high caseload, prioritizing tasks and ensuring timely completion of duties.
- Assisted in the development of personalized treatment plans for better patient outcomes and progress tracking.
- Conducted regular safety checks, proactively addressing potential hazards within the facility.
- Monitored medication administration, ensuring accurate dosage and adherence to prescription guidelines.
- Provided crisis intervention services, effectively deescalating tense situations and maintaining a safe environment for patients and staff.
- Utilized active listening skills to build rapport with patients, creating an atmosphere of trust and understanding within the clinical setting.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Education
Counseling Psychology
Sinclair Community College
Dayton, OHAssistant Social Work - Social Work, Chemical Dependency
Clark State Community College
Springfield, OH06.1999
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Safe driving
- Excellent communication
- Dedicated team player
- Late shift availability
Timeline
Food Delivery Driver
DoorDash
06.2018 - Current
Delivery Driver/ Trainer
Papa Johns
03.2018 - 04.2021
Food Delivery Driver/Trainee
Donatos Pizzeria
06.2008 - 06.2014
Professional Commercial Cleaner
Witenko Inc.
05.2000 - 09.2008
Mental Health Resident Aide
The Community Network
06.1999 - 09.2004
Counseling Psychology
Sinclair Community College
Assistant Social Work - Social Work, Chemical Dependency
Clark State Community College