Carole Kaiser
Orlando
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Talented Sales Agent with experience convincing, persuading and closing deals.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Driven sales professional skilled and organized at providing top-notch customer service, managing cash and processing orders. Adept at engaging with clients and capturing attention in various product offerings.
Overview
10
10
years of professional experience
Work History
Sales Agent
Preferred Choice Collection
Orlando
03.2015 - Current
- Created presentations and proposals for prospective clients.
Deli Clerk
Publix
Orlando
11.2016 - 04.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Adhered to health and safety standards while preparing food.
- Provided accurate pricing information when requested by customers.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Utilized point-of-sale system to process payments from customers.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Assisted customers with selecting products from the deli case or menu board.
- Adhered to health regulations regarding food handling and sanitation standards.
- Inspected labels on deli products to verify accuracy of pricing.
- Stocked shelves with fresh items daily.
- Greeted customers in a friendly and professional manner.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Maintained cleanliness of the deli area and equipment.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Offered suggestions for additional items that would complement customer's order selections.
Education
My Dora High
Mt Dora Florida 06-1992
Skills
- Customer relationship management
- Sales presentations
- Proposal development
- Cash handling
Timeline
Deli Clerk
Publix
11.2016 - 04.2020
Sales Agent
Preferred Choice Collection
03.2015 - Current
My Dora High