Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Unique Lopez

Lake Mary,USA

Summary

Outgoing individual skilled at operating in fast-paced environments with demanding objectives for sales, service, and quality. Adaptable to change, policies, and independently handling customer issues. Effective problem-solver, successful with time management and onboarding of future clientele. Impeccable customer service skills, transferable across any industry. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

7
7
years of professional experience

Work History

Sales Agent

Allstate Strassman Insurance Agency
Lake Mary, FL
01.2023 - 01.2025
  • Meet and exceed weekly and monthly revenue goals.
  • Provide strong phone contact handling and active listening skills.
  • Apply excellent analytical skills and strong attention to detail.
  • Generate and produce insurance proposals (high value homeowner’s insurance, preferred auto, non-standard auto, golf cart, personal umbrella, extended liability, rental property insurance, builder’s risk policies, motorsport insurance products, and watersport insurance products)
  • Assist in new hire training.
  • Identify and assess clients’ needs to achieve satisfaction.
  • Manage handling complaints, providing solutions and alternatives within limits and follow-ups to ensure resolution.
  • Record keeping of clientele information, accounts, and file documents

Managing Insurance Agent

Acceptance Insurance
Orlando, FL
01.2021 - 01.2023
  • Meet and exceed revenue requirements.
  • Sell insurance products (auto, renters, homeowners, general liability, commercial auto, boat, RV, ATV, SR22 & FR44) to existing and new customers.
  • Take care of every customer as a trusted advisor.
  • Master products and processes.
  • Develop sales agents and trainees.
  • Manage facility and staff.
  • Develop and execute marketing campaigns and events.

Call Center Agent

Concentrix
Orlando, FL
01.2020 - 01.2021
  • Managed large amounts of incoming phone calls.
  • Assisted customers with complaints and questions.
  • Conducted collection calls on delinquent accounts.
  • Provided customers with accurate information about products and services using the correct methods and tools provided.
  • Processed transaction disputes.
  • Built trust and sustainable relationships with customer accounts through open and interactive communication.
  • Kept records of customer interactions, processed customers’ accounts and filed documents.

Server/Bartender

Red Robin International
Fort Myers, FL
01.2018 - 01.2020
  • Opened and closed restaurant efficiently and in a timely manner.
  • Educated and recommended daily specials and menu offerings such as appetizers, entrees, and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by anticipating needs such as drink refills, condiments, and additional food.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
  • Participated and consulted in marketing affairs, such as advertising company in surrounding communities.
  • Managed bar guests, tabletops, and well drinks in efficient and timely manner.

Education

Associates of Arts -

Florida Southwestern State College
01.2018

High School Diploma -

Riverdale High School
01.2016

Skills

  • Microsoft Office
  • Customer relationship management
  • Sales strategy development
  • Insurance proposal generation
  • Operational Improvement
  • Customer Service
  • Team Building
  • Relationship Development
  • Problem Resolution
  • Marketing
  • Communication Skills
  • Organizational Skills
  • Staff training
  • Customer needs assessment
  • Relationship building

References

  • Jennifer Ricardo, Operations Manager, (407) 221-7300
  • Timothy Langley, Managing Agent, (407) 484-1299
  • Ariani Dinzey, Concentrix Supervisor, (407) 821-9622
  • Amanda Lopez, Red Robin Supervisor, (239) 784-7391

Languages

Spanish
Professional

Timeline

Sales Agent

Allstate Strassman Insurance Agency
01.2023 - 01.2025

Managing Insurance Agent

Acceptance Insurance
01.2021 - 01.2023

Call Center Agent

Concentrix
01.2020 - 01.2021

Server/Bartender

Red Robin International
01.2018 - 01.2020

Associates of Arts -

Florida Southwestern State College

High School Diploma -

Riverdale High School

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Unique Lopez