Carole Robinson
Skokie,IL
Summary
- Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
- Have 41 years of healthcare experience!
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Supervisor Pre-Analytical Operations Laboratory
Loyola University/Gottlieb
- Current
- Enhanced patient experiences by ensuring high-quality phlebotomy services.
- Streamlined hiring and training processes for new phlebotomists effectively.
- Maintained compliance with hospital SOPs, ensuring safety and quality standards.
- Minimized overtime through efficient scheduling and workload management practices.
- Fostered strong interdepartmental relationships to improve overall healthcare delivery.
Phlebotomy Supervisor
Amita health St. Francis Hospital/Alexian Brothers Elk Road Village
01.2018 - 01.2022
- Ensured efficient clinic operations by managing staffing and assignments across three locations.
- Processed staffing requests, supply orders, and vacation requests for smooth scheduling.
- Trained new staff, including pediatric residents and nursing personnel, on procedures.
- Collected blood and urine specimens using venous and micro-collection techniques.
- Verified specimen collection accuracy within laboratory information systems for reliability.
- Communicated with over 50 patients daily to facilitate timely specimen collection.
Certified Phlebotomist
Advocate Condell Medical Center
11.2017 - 01.2018
- Enhanced patient care by performing venipuncture on 50+ patients per shift.
- Ensured patient satisfaction through effective communication with patients and families.
- Accurately released test orders in EPIC following established guidelines.
- Processed test orders from manual requisitions efficiently and accurately.
- Managed sample processing and timely send-outs for laboratory tests.
- Resolved inquiries regarding tests and specimen requirements for patients.
Phlebotomy Supervisor
Rush University Medical Center
12.2007 - 08.2017
- Responsible for 1 shift/assignments/call-ins for 3 outpatient clinics
- Handled staffing requests, supply ordering, PTO/vacation requests, and scheduling
- Training/Pediatric Residents/Nursing IV, Med Techs & New staff
- Collected blood and urine specimens using venous and micro techniques
- Verified specimen collection information in laboratory information system
- Performed IDPH/Neo Screens
- Communicated with 50+ patients per day to obtain samples of specimens
- Provided information regarding status of orders
- Followed established policies and procedures
- Inputted patient information into Epic EMR system
Phlebotomist Supervisor
Cook County Hospital
06.1999 - 12.2007
- MLT II
- Performed venipuncture on children and adults
- Maintained log book and equipment
- Ensured safe workplace for self and patients
- Prepared and submitted various reports relating to building maintenance
- Sanitized exam tables, refrigerator and other patient related equipment
- Participated in Health Center immunization programs
- Checked and restocked exam rooms with the necessary supplies and equipment
- Identified issues and participated in continuous quality improvement program
Traveling Phlebotomist
Lifescan Labs
01.2018 - 2019
- Optimized patient care by performing venipuncture for over 50 patients daily.
- Enhanced family communication by addressing patient needs with respect and clarity.
- Ensured correct test release by adhering to EPIC order guidelines consistently.
- Entered manual requisition test orders efficiently into lab information system.
- Managed sample processing and dispatch, maintaining rigorous quality standards.
- Resolved test-related queries using lab system, ensuring accurate patient results.
Education
BBA - Business Administration
Strayer University
01.2025
Truman College
01.1992
Skills
- Injections
- Scheduling
- Phlebotomy
- Patient Care
- EMR
- Nasal swabbing patients
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Staff management
- Goal oriented
- Payroll processing
- Policy and procedure development
Accomplishments
- Supervised team of multiple staff members and departments.
- Achieved CAP by completing corporate compliance with accuracy and efficiency.
- Building safety organizational structures and committees
- Awarded Dr. Martin Luther King Award at Gottlieb Memorial Hospital
- Co-Chair to Heart of Gottlieb committee (services multiple charities and fundraisers, back to school events and food drives (Westchester pantry).
Affiliations
Heart of Gottlieb Co-Chair
Certification
- PBT/ASCP
- Pharamcy tech license
- CNA
Timeline
Phlebotomy Supervisor
Amita health St. Francis Hospital/Alexian Brothers Elk Road Village
01.2018 - 01.2022
Traveling Phlebotomist
Lifescan Labs
01.2018 - 2019
Certified Phlebotomist
Advocate Condell Medical Center
11.2017 - 01.2018
Phlebotomy Supervisor
Rush University Medical Center
12.2007 - 08.2017
Phlebotomist Supervisor
Cook County Hospital
06.1999 - 12.2007
Supervisor Pre-Analytical Operations Laboratory
Loyola University/Gottlieb
- Current
BBA - Business Administration
Strayer University
Truman College
Awards
Dr. Martin Luther King Jr. 2025 Recipient.
Community service/volunteer
- Feeding The Homeless
- Heart Walk Metro Chicago AAMA
- Friends of the Forest
-District 89 School Back to School Supplies
- Westchester Food Pantry 2024.