Carole Schurch
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Owner
CarolK
05.1996 - Current
- Created original jewelry designs for CarolK brand.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Specialize in authentic Native American jewelry regarding artists as well as designs and product.
Customer Service Representative
San Francisco Giants
04.2017 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed other customer service representatives to be part of a team with the customer in mind.
Education
Bachelor of Science - Business
Indiana University Bloomington
Bloomington, INSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Marketing
- Team Oversight
- Consulting
- Customer Service
- Budget Control
Affiliations
- Member of the Heard Museum in Phoenix, AZ. Native American art and jewelry Volunteer for Indian Market in Santa Fe, NM for several years, specializing in Native Art and artists.
Additional Information
With my background in customer service and the ability to bridge lots of different concerns with customers I believe I would be an asset to the Exploratorium . I am currently a member of the night membership plan and visit the facility quite often. I appreciate the science and would consider it an honor to represent the Exploratorium to the visitors.
While I am still operating my own jewelry business; I am looking for strictly part time work, with given number of hours per week; however I can be flexible.
Timeline
Customer Service Representative
San Francisco Giants
04.2017 - 10.2023
Owner
CarolK
05.1996 - Current
Bachelor of Science - Business
Indiana University Bloomington
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