Carole Woodward
Administrative Assistant
Summary
Efficient Administrative Professional with 6+ years' experience owning and operating a business, developed a business plan, financial model, and a marketing strategy. 10 + years office management, handling administrative tasks, and driving efficiencies. Professional and knowledgeable administrative assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Office Assistant IV/Assistant to the Associate Dean
Michigan State University
10.2024 - Current
- Maintains Associate Deans and Global Health Institute Director's calendar
- Assists in updating general Standard Operating Procedures manual
- Liaison for students, faculty, staff, and alumni
- Prepares agendas, takes and distributes agenda notes in a timely manner
- Assists Global Health advisor in the development and maintenance of student files
- Coordinates meeting set up for the Global Health Institute Associate Dean and Global Health Director
- Processes various EDOCS in EBS
- Enters payroll for students and faculty
- Organizes Global Health Institute and Global Health mail and other documents for appropriate distribution and processes daily requests.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Schedule and manages interviews for new and current positions
Secretary II
Michigan State University
10.2023 - 10.2024
- Identify curriculum needs for students and coordinate a meeting with an advisor
- Effectively utilized Teams, EBS, Microsoft Office, Outlook, SIS, Act On, 25 Live, Snipe, and Kuali to accomplish my job duties
- Manage bi-weekly payroll and project pay in EBS
- Update textbooks needed for courses in the Office of the Registrar
- Execute overrides for the department advisor in Act On
- Schedule classroom rooms needed for staff
- Manage the Discover America Program which included health insurance for the students, scheduling trips, personal guidance, Motor Pool reservations, chaperone scheduling, and transportation scheduling
- Completed visitor forms and travel expenses in Concur
- Handled I-9 verifications for the Mathematics Department
- Order supplies for the department
- Order food for conferences and events within the department
- P-Card reconciliation
- Provide excellent customer service to staff and students
Deputy Clerk of Vital Records
Ingham County
06.2023 - 08.2023
- Received, processed, and prepared marriage, death, and birth certified certificates
- Assisted customers at the counter, by telephone and email by responding to inquiries related to vital records
- Assisted customers with completing their Concealed Pistol License and Assumed Name certificates
- Maintained confidentiality for all vital records and customer requests
- Processed complex requests for information and documents which require researching county records, files of the Clerk's Office and the law
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Special Education Administrative Assistant
Michigan Connections Academy
06.2022 - 06.2023
- Diffused escalated parents by addressing their concerns
- Managed confidential records for the company
- Developed scheduling strategies to implement meetings for multi-staff conferences
- Provided follow up contact with clients to solidify understanding of agreements
- Created and communicated Special Education meeting invitations to parents, staff, and students
- Enhanced teacher-student communication by assisting in the development of communication tools.
- Managed filing system, entered data and completed other clerical tasks.
- Served as a liaison between general educators and special educators, fostering seamless collaboration among colleagues.
- Increased parent engagement through proactive communication and support during IEP meetings and conferences.
Long-Term Building Substitute Teacher
Chippewa Middle School
08.2018 - 06.2022
- Promoted to campus-wide role providing substitute services for absentee teachers and staff, including the administrative assistant and the guidance office manager
- Delivered specialized support for the TASK class, resource room, and Autism Spectrum Disorder classes
- Provided administrative support in the Main Office and Guidance Office by performing clerical duties, filing and managing the records room, handling phone calls, maintaining student and staff confidentiality
- Facilitated student success in standardized tests by providing targeted instruction and practice materials.
- Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
Owner and Operator
Brain Balance Franchise
01.2013 - 05.2018
- Hired 15+ employees and managed their job performance, payroll, customer care, and training
- Developed 100 custom programs for students aged 4-17 years of age, including educational and sensory therapy, computer assistance, physical therapy, and social skills and behavior guidance
- Designed and implemented a program to provide on-site parenting support for parents of enrolled students
- Maintained confidential student records and parent meetings
- Managed parent and student concerns to ensure trust within the program
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Assisted in recruiting, hiring and training of team members.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Education
Bachelor of Business Administration -
Western Michigan University
Kalamazoo, MISkills
Strategic marketing
Strategic development
Collaborative teamwork
Strong customer service
Data Analysis
Team supervision
Office administration
Experience with EBS
Experience with Kuali implementations
Concur experience
Marketplace efficient
Positive attitude
Event preparation
Front office management
Schedule management
Timeline
Office Assistant IV/Assistant to the Associate Dean
Michigan State University
10.2024 - Current
Secretary II
Michigan State University
10.2023 - 10.2024
Deputy Clerk of Vital Records
Ingham County
06.2023 - 08.2023
Special Education Administrative Assistant
Michigan Connections Academy
06.2022 - 06.2023
Long-Term Building Substitute Teacher
Chippewa Middle School
08.2018 - 06.2022
Owner and Operator
Brain Balance Franchise
01.2013 - 05.2018
Bachelor of Business Administration -
Western Michigan University