Carole Woodward
Administrative Assistant
Summary
Efficient Administrative Professional with 6+ years' experience owning and operating a business, developed a business plan, financial model, and a marketing strategy. 10 + years office management, handling administrative tasks, and driving efficiencies. Professional and knowledgeable administrative assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Office Assistant IV/Assistant to the Associate Dean
Michigan State University
10.2024 - Current
- Maintains Associate Deans and Global Health Institute Director's calendar
- Assists in updating general Standard Operating Procedures manual
- Liaison for students, faculty, staff, and alumni
- Prepares agendas, takes and distributes agenda notes in a timely manner
- Assists Global Health advisor in the development and maintenance of student files
- Coordinates meeting set up for the Global Health Institute Associate Dean and Global Health Director
- Processes various EDOCS in EBS
- Enters payroll for students and faculty
- Organizes Global Health Institute and Global Health mail and other documents for appropriate distribution and processes daily requests.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Schedule and manages interviews for new and current positions
Secretary II
Michigan State University
10.2023 - 10.2024
- Identify curriculum needs for students and coordinate a meeting with an advisor
- Effectively utilized Teams, EBS, Microsoft Office, Outlook, SIS, Act On, 25 Live, Snipe, and Kuali to accomplish my job duties
- Manage bi-weekly payroll and project pay in EBS
- Update textbooks needed for courses in the Office of the Registrar
- Execute overrides for the department advisor in Act On
- Schedule classroom rooms needed for staff
- Manage the Discover America Program which included health insurance for the students, scheduling trips, personal guidance, Motor Pool reservations, chaperone scheduling, and transportation scheduling
- Completed visitor forms and travel expenses in Concur
- Handled I-9 verifications for the Mathematics Department
- Order supplies for the department
- Order food for conferences and events within the department
- P-Card reconciliation
- Provide excellent customer service to staff and students
Deputy Clerk of Vital Records
Ingham County
06.2023 - 08.2023
- Received, processed, and prepared marriage, death, and birth certified certificates
- Assisted customers at the counter, by telephone and email by responding to inquiries related to vital records
- Assisted customers with completing their Concealed Pistol License and Assumed Name certificates
- Maintained confidentiality for all vital records and customer requests
- Processed complex requests for information and documents which require researching county records, files of the Clerk's Office and the law
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Special Education Administrative Assistant
Michigan Connections Academy
06.2022 - 06.2023
- Diffused escalated parents by addressing their concerns
- Managed confidential records for the company
- Developed scheduling strategies to implement meetings for multi-staff conferences
- Provided follow up contact with clients to solidify understanding of agreements
- Created and communicated Special Education meeting invitations to parents, staff, and students
- Enhanced teacher-student communication by assisting in the development of communication tools.
- Managed filing system, entered data and completed other clerical tasks.
- Served as a liaison between general educators and special educators, fostering seamless collaboration among colleagues.
- Increased parent engagement through proactive communication and support during IEP meetings and conferences.
Long-Term Building Substitute Teacher
Chippewa Middle School
08.2018 - 06.2022
- Promoted to campus-wide role providing substitute services for absentee teachers and staff, including the administrative assistant and the guidance office manager
- Delivered specialized support for the TASK class, resource room, and Autism Spectrum Disorder classes
- Provided administrative support in the Main Office and Guidance Office by performing clerical duties, filing and managing the records room, handling phone calls, maintaining student and staff confidentiality
- Facilitated student success in standardized tests by providing targeted instruction and practice materials.
- Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
Owner and Operator
Brain Balance Franchise
01.2013 - 05.2018
- Hired 15+ employees and managed their job performance, payroll, customer care, and training
- Developed 100 custom programs for students aged 4-17 years of age, including educational and sensory therapy, computer assistance, physical therapy, and social skills and behavior guidance
- Designed and implemented a program to provide on-site parenting support for parents of enrolled students
- Maintained confidential student records and parent meetings
- Managed parent and student concerns to ensure trust within the program
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Assisted in recruiting, hiring and training of team members.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Education
Bachelor of Business Administration -
Western Michigan University
Kalamazoo, MISkills
Strategic marketing
Timeline
Office Assistant IV/Assistant to the Associate Dean
Michigan State University
10.2024 - Current
Secretary II
Michigan State University
10.2023 - 10.2024
Deputy Clerk of Vital Records
Ingham County
06.2023 - 08.2023
Special Education Administrative Assistant
Michigan Connections Academy
06.2022 - 06.2023
Long-Term Building Substitute Teacher
Chippewa Middle School
08.2018 - 06.2022
Owner and Operator
Brain Balance Franchise
01.2013 - 05.2018
Bachelor of Business Administration -
Western Michigan University
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