Lillian O'Dowd
Jackson,MI
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
2
2
years of professional experience
Work History
Wellness Service Leader
University Club of Michigan State University
East Lansing , MI
2022.10 - Current
- Performed customer service duties such as greeting members, answering questions, and resolving complaints.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
Server
Old Bag Of Nails
East Lansing , MI
2022.10 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
Retail Sales Associate
Express Factory Outlet
Kalamazoo , MI
2021.10 - 2022.05
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
Education
Advertising Management
Michigan State University
East Lansing, MI2025-05
High School Diploma -
Lumen Christi Catholic High School
Jackson, MI2021-05
Skills
- Team Management
- Technical Support
- Customer Service Excellence
- Data Management
- Sales Expertise
- Attention to Detail
- Teamwork and Collaboration
- Member Assistance
Timeline
Wellness Service Leader
University Club of Michigan State University
2022.10 - Current
Server
Old Bag Of Nails
2022.10 - Current
Retail Sales Associate
Express Factory Outlet
2021.10 - 2022.05
Advertising Management
Michigan State University
High School Diploma -
Lumen Christi Catholic High School
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