Carolena Brooks
Largo
Summary
Dedicated individual with experience in customer service and retail, showcasing ability to multitask and support team goals. Utilizes effective communication and organizational skills to enhance customer satisfaction and maintain operational standards. Ready to contribute to a collaborative team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Crew Member
Woodies Wash Shack
Seminole, FL
01.2025 - Current
- Trained new crew members on operational procedures and safety protocols.
- Ensured high-quality service standards during vehicle wash processes.
- Managed workflow efficiency to maximize customer satisfaction and service speed.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Monitored equipment functionality, reporting maintenance issues promptly for resolution.
Restaurant Hostess
Chilis Resturant
St. Petersburg, FL
08.2024 - 12.2024
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservations efficiently utilizing restaurant's booking system.
- Coordinated with servers to ensure timely service during peak hours.
- Addressed guest inquiries and resolved concerns to maintain satisfaction.
- Assisted in maintaining cleanliness and organization of dining area for guest comfort.
Sales Associate
Rue21
Slidell, LA
07.2022 - 07.2023
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Monitored inventory levels and restocked merchandise as needed to optimize product availability.
- Participated in promotional events, contributing ideas that increased foot traffic and engagement.
Education
Associate of Science -
St. Petersburg College
Seminole, FL05-2028
High School Diploma -
Baker High School
Mobile, AL05-2024
Skills
- Strong work ethic
- Teamwork and cooperation
- Customer service
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Cleanliness and sanitation
- Conflict resolution
- Time management
Certification
- CPR certification
- Boaters license
Timeline
Senior Crew Member
Woodies Wash Shack
01.2025 - Current
Restaurant Hostess
Chilis Resturant
08.2024 - 12.2024
Sales Associate
Rue21
07.2022 - 07.2023
Associate of Science -
St. Petersburg College
High School Diploma -
Baker High School