Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager
Carolin Heidlas

Carolin Heidlas

Houston,TX

Summary

I am a 28 year old young professional female in Houston Texas. I am ambitious, a fast learner and a social butterfly. I'm bilingual in German and English and have an associates of Science degree, as well as several certifications such as personal training, Red Cross first aid and CPR training, and Texas food handles certification and several more.

Overview

10
10
years of professional experience
4
4
Certification

Work History

Membership Sales Representative

Snap Fitness
Richmond, TX
07.2021 - 07.2022
  • Drove team revenue totals by bringing in top sales numbers.
  • Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Assistant Manager

Bubba's Texas Burger Shack
Houston, TX
01.2019 - 02.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Waitress/Hostess

Italiano's Restaurant
Humble, TX
12.2015 - 12.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Associate of Science - Basic

Houston Community College
Houston, TX
06.2020

Skills

  • Lead Follow-Up
  • Product Demonstration
  • Business Correspondence
  • Site Visits
  • Interpersonal Communication Skills
  • Member Retention
  • Service Assistance
  • Advertising Initiatives

Certification

  • First Aid/CPR Certified

Languages

German
Native or Bilingual

Timeline

Membership Sales Representative

Snap Fitness
07.2021 - 07.2022

Assistant Manager

Bubba's Texas Burger Shack
01.2019 - 02.2021

Waitress/Hostess

Italiano's Restaurant
12.2015 - 12.2018

Associate of Science - Basic

Houston Community College

Similar Profiles

CREATE PROFILE
Carolin Heidlas