CAROLIN SUE ANDREASON

First point of contact for individuals seeking treatment for Mental Health and Substance Use Disorder.

Encourage individuals that are unsure about coming to treatment and assist in removing any barriers they are encountering.

Supporting their journey through the intake process.

• Cooperated with colleagues and other staff to determine best options to meet needs of patients.
• Maintained patient confidentiality during sessions and in records and documentation
• Supported people in navigating care systems and encouraged individuals to communicate with other services providers to promote self-reliance in terms of care.
• Assisted in preparing clients for lasting and successful housing, vocational, educational and treatment experiences.
• Maintained client progress with continuous evaluations and realignment of treatment plans.
• Identified and resolved client problems by maintaining close contact and helping each overcome barriers.
• Supported needs of diverse clients by maintaining close relationships with community referral sources.

• Resolved customer issues leveraging exhaustive knowledge of internal resources and company procedures.
• Diffused escalated situations through excellent problem-solving and customer service skills.
• Navigated multiple computer systems and utilized search tools to find information.