Tara Cullen
Hoboken,United States
Summary
Results-driven professional-skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Engagement Specialist
Hornblower New York
New York, NY
02.2022 - Current
- Collaborated with Sales and Promotional Events developing Brand Campaigns to increase public awareness of company and engage customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with Sales and Marketing to enhance customer service experience and exceed team goals, develop solutions and accomplish shared objectives.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained client list and performed outreach calls, consistently meeting expectations of 150 to 200 calls per day
Brand Advocate
Promo Social
Kansas City, MO
12.2019 - 02.2022
- Collaborated with demonstration team to engage large crowds.
- Maintained energy and enthusiasm in fast-paced environment.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Enhanced profitability by 10% to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Maintained energy and enthusiasm in fast-paced environment.
- Organized promotional events and interacted with community to increase sales volume.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Monitored dietary restrictions and served guests with special needs.
- Motivated team members to continuous improvement in promoting and selling target products.
Event Specialist
Compass Group Talent
New York, NY
09.2017 - 02.2022
- Determined customer preferences to suggest appropriate cocktails and increase sales by 10% weekly
- Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Promoted business loyalty by fostering positive customer relationships.
- Increased sales significantly by upselling higher-end products to customers.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Performed event coordination for larger parties and gatherings.
- Executed synchronized meal service simultaneously serving multiple guests.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Field Sales Trainer
Domestic Uniform Rental
Belleville, NY
10.2013 - 01.2016
- Developed and led group training courses to align with corporate sales and service goals.
- Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities..
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Accompanied VP on site visits to resolve issues and foster and build relationships.
- Worked with central management to identify, plan, align and address training needs.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base...
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Education
No Degree - Acting, Improvisation
Lee Strasberg Theatre And Film Institute
New York, NY06.1999
No Degree - Playwriting And Screenwriting, Character Develop
The New School
New York, NY05.1997
Skills
- Analytical and Critical Thinking
- Contextual Thinker
- Planning and Coordination
- Problem-Solving/Solution Development
- Flexible and Adaptable
- Idea Syntheses
- Fast Skill Acquisition
- Exceptional Interpersonal Communication
- Relationship Building
- Network Development
- Experiential Marketing
Timeline
Client Engagement Specialist
Hornblower New York
02.2022 - Current
Brand Advocate
Promo Social
12.2019 - 02.2022
Event Specialist
Compass Group Talent
09.2017 - 02.2022
Field Sales Trainer
Domestic Uniform Rental
10.2013 - 01.2016
No Degree - Acting, Improvisation
Lee Strasberg Theatre And Film Institute
No Degree - Playwriting And Screenwriting, Character Develop
The New School
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