Carolina Aguilar Mendes Da Silva

As a dedicated Developer Support Specialist, my mission is to deliver an exceptional level of support that empowers Developers to drive innovation on behalf of our esteemed Selling Partners. I excel in assisting developers with a wide range of technical and non-technical challenges, spanning from navigating documentation to gathering valuable feedback on bugs and performance concerns.

In addition to my support responsibilities, I actively contribute to process improvement initiatives by developing innovative projects. This allows me to leverage my strengths and expertise to streamline workflows and optimize the overall developer experience. Some of my key tasks and strengths encompass:

• Led change management efforts, supporting staff through transitions.
• Interacted with customers and clients to identify business needs and requirements. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Improved program efficiency by streamlining processes and implementing time-saving solutions.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Devised creative solutions to critical customer and user needs and leveraged data and analytics to make informed decisions and drive business improvements.

Our main goal was to provide a suite of services designed to help any seller, at any point in their selling journey, accelerate growth in the Amazon store. We achieved our goal by empowering sellers to grow through our tools, models, and insights delivered by Customer Success Managers (CSMs). SAS Customer Success Managers are supported by a team of specialists focused on the inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth.

Some of my key tasks and strengths encompass:

• Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
• Mentored junior team members on best practices in sales techniques, fostering a collaborative work environment that supported individual growth as well as shared success within the team.
• Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
• Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
• Used well- established online selling techniques and procedures to market products on Amazon sites.
• Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
• Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
• Demonstrated strong organizational and time management skills while managing multiple projects.