KEYLOR ARIAS
SANTA BARBARA,HEREDIA
Summary
My goal is to improve each day as a pro,working hard with effort,responsibility,motivation and humbleness, getting experience giving my best for the advancement of the same entity and have an excellent experience , working every day with the mutual goal, vision and mission. Efficient Operations Analyst with a background in streamlining complex business operations and improving efficiency. Strengths include robust analytical skills, problem-solving abilities, and strategic planning. Previous roles involved developing operational strategies to enhance productivity and reduce costs, resulting in improved organizational performance.
Overview
9
9
years of professional experience
Work History
KYC Operations Analyst 1
Citibank
CARRETERA A BELEN EDIFICIO A, HEREDIA
08.2023 - Current
- Provided project management support for the development of new products, services, or processes.
- Anti-money laundering and Risk analyst specialist, Responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team.
- KYC Periodic reviews for Citi client’s such as: Individuals (MMR, PC, UHNWPC).
- Partner with Relationship Managers, Financial Advisors and Compliance teams to assist with the preparation, development, due diligence, and approval of the electronic Know Your Client (KYC) record and supporting appendices.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Reviewing information and documentation ensuring its compliance with US local regulation and Citi standards.
- Updating KYC forms and client profiles according to policy requirements.
CAP CASE Resolution Specialist.
Amazon
AMERICAN FREE ZONE, HEREDIA
05.2019 - 07.2023
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Drafted correspondence to customers regarding resolutions of their issues.
- Part of the leadership team, assisting other agents with the concerns they have about their roles, the main objective we have as a team is to prevent abuse or fraud from some customers. We need to pay attention to the details and take care of the sensitive information that we manage.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
Customer Service Specialist
DXC Technology, Hewlett Packard Enterprise
LAGUNILLA ULTRAPARK 2, HEREDIA
01.2018 - 12.2018
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Working directly with Metlife´s costumers, assisting them with disbursements, any policy change, validating sensitive information using different systems, negotiating with them in order to complete any request and correspond to them with the best service.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
Service Desk /Tier 1 Technical Support Agent
IBM, Global Business Services
AMERICAN FREE ZONE, HEREDIA
01.2016 - 10.2017
- Conducted remote desktop sessions with customers to diagnose issues.
- Identified root cause of technical problems and implemented solutions quickly.
- Answered customer inquiries regarding product features, functions, installation, configuration and compatibility.
- During this lapse of time I used to provided technical support to whirlpool and American Express employess verifying information and troubleshooting the issues that they have with the systems and giving access to internal tools that they need, Corresponding to them, following the process and the steps.
- Assisted customers with troubleshooting software and hardware issues.
Education
BUSINESS MANAGEMENT TECHNICIAN - Business Administration
UNIVERSIDAD POLITECNICA
SAN JOSE11-2023
ENGLISH DIPLOMA - English Language
CENTRO DE IDIOMAS INTERCULTURA
HEREDIA12-2015
High School Diploma -
LICEO REGIONAL DE FLORES
SAN JOAQUIN HEREDIA12-2012
DATA ANALYSIS TECHNICIAN - Data Analysis
UNIVERSIDAD POLITECNICA
HEREDIASkills
- Data Analysis
- Reporting abilities
- Workflow Optimization
- Risk Assessment
- Time Management
- Operations Management
- Management and analysis of sensitive client information
- Attention to detail
- Microsoft Office
- Keen interest and ability to work in a diverse environment
- Ability to actively work to protect the company's values
- Leadership and teamwork
- Always looking to learn new skills, take on extra responsibilities, and grow professionally
- Account Management
- Customer Service
- Desktop support
- Training abilities
Languages
English
Full Professional
Portuguese
Professional
Spanish
Native/ Bilingual
Timeline
KYC Operations Analyst 1
Citibank
08.2023 - Current
CAP CASE Resolution Specialist.
Amazon
05.2019 - 07.2023
Customer Service Specialist
DXC Technology, Hewlett Packard Enterprise
01.2018 - 12.2018
Service Desk /Tier 1 Technical Support Agent
IBM, Global Business Services
01.2016 - 10.2017
BUSINESS MANAGEMENT TECHNICIAN - Business Administration
UNIVERSIDAD POLITECNICA
ENGLISH DIPLOMA - English Language
CENTRO DE IDIOMAS INTERCULTURA
High School Diploma -
LICEO REGIONAL DE FLORES
DATA ANALYSIS TECHNICIAN - Data Analysis
UNIVERSIDAD POLITECNICA
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