Lizeth Millan
Mulberry
Summary
Proficient Operations Analyst with 7 years of insight Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. Thoroughly manages customer data. Familiar with updated standards governing information management. Applies knowledge to optimize quality control and timeliness. Professional under pressure, consistent, hard-working, highly motivated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
KYC Operations Associate Analyst
Citibank
05.2022 - Current
- Conduct reviews of client account activity, statements, internet research, and client profile information
- Conduct background checks/ intelligence/ customer research/ transactional analysis
- Conduct regulatory and sanction screenings as well as review domestic and international consumer cases and support complex periodic review processes
- Support periodic review triage processes
- Present summarized findings to peers and management, including recommendations to changes in procedures resulting from review findings and quality assurance review of analyst case work
- Onboard/ train new associates, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
- Provide support to business manager
AML Global KYC Cross Sector Operations Analyst
Citibank, NA
01.2018 - 11.2021
- Reviewed alerts on individuals and/or entities to ensure efficiency of name screening process for false/positive disposition.
- Ensured correct disposition decision is documented.
- Disposition and fully documented all alerts, including supporting data, analysis and rationale within case management in timely manner.
- Reviewed and analyzed underlying data gathered to assess reasonable to advance alert to investigation or to clear.
- Identified key elements on alert review to effectively disposition correctly.
- Function as key contributor with demonstrated knowledge of AML/KYC issues.
- Participated in development of Goals and Execution of strategies within function of department.
- Self-assigned cases within provided deadline on a Monthly basis & ensure cases complete within SLA
- Identified and analyzed project risks and developed mitigation strategies.
- Work on systems Actimize, KYC, Netx360 and LexisNexis
Client Research Specialist
Citibank
05.2016 - 01.2018
- Analyze customer inquiries/complaints in order to fulfill their banking needs
- Manage case workload including incoming and outgoing wire transfers
- Ensure all cases are assigned, worked and resolved within established SLA
- Consistent with SLA's to keep cases within standard
- Monitored accounts to detect any suspicious activity
- Knowledge of wire transfers (Domestic and International) and federal regulations
- Complied with all IPB US Banking Regulations, Products, and Terms & Condition
- Participated in Client Research Complaints Governance reviews when requested.
- Obtain approvals from Legal and Compliance for resolution letters on Presidential complaints received by Senior Executives and/or Regulators (i.e. Consumer Finance Protection Bureau, Better Business Bureau, Office of Comptroller of Currency)
- Resolve alerts of transactions activities
- Identified root cause to prevent re-ocurrence of same issue.
- Excellent verbal and written communication skills
- Acts as a coach and trainer to new employees for past year.
Bilingual Outbound Client Relations Specialist
Citibank
10.2014 - 05.2016
- Make outbound calls for confirmation and processing request
- Analyzed financial information obtained from clients to meet clients' financial objectives
- Process financial transactions each day in a timely manner
- Provide federally required disclosures to clients, when required
- Gathered and verified all required customer information
- Accurately documented, researched and resolved clients issues.
Customer Service Team Leader
Krush Communications
12.2010 - 10.2014
- Answered an average 75 calls per day by addressing customer inquiries, and solving problems
- Communicated with vendors regarding account balances and invoices Answered product questions with up-to-date knowledge of saleseffectively communicated with and supported sales
- Created training manuals Interviewed, hired and trained new quality customer service representatives
- Provided detailed monthly and weekly reports and updates to senior management.
- Monitored and evaluated customer service representatives to meet company standards
- Resolved customer questions, issues and complaints.
Education
High School Diploma -
Plant City High School
Plant City, FL2009
Skills
- Team management
- Microsoft Outlook, Word, Excel & PowerPoint
- Effective problem solver
- Adaptable learner
- Business Analytics
- Data Analysis
- Conducting Research
- Analyze and solving problems identifying root cause
- Fluent Bilingual in Spanish and English
- Ability to work independently
- Multitasking Abilities
- Training and Development
- Knowledge in AML regulations, legislation and policies
Timeline
KYC Operations Associate Analyst
Citibank
05.2022 - Current
AML Global KYC Cross Sector Operations Analyst
Citibank, NA
01.2018 - 11.2021
Client Research Specialist
Citibank
05.2016 - 01.2018
Bilingual Outbound Client Relations Specialist
Citibank
10.2014 - 05.2016
Customer Service Team Leader
Krush Communications
12.2010 - 10.2014
High School Diploma -
Plant City High School
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