Summary
Overview
Work History
Education
Skills
Achievementsandawards
Languages
Timeline
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Lisette Perez

San Antonio,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

KYC Operations Associate Analyst

Citi Bank
07.2022 - Current
  • Utilize advance knowledge of the Bank Secrecy Act and USA Patriot Act to mitigate risks to the bank.
  • Review new prospect KYC documents to meet requirements and determine business model risk.
  • Maintain up-to-date knowledge of industry best practices, sharing insights with colleagues to enhance organizational performance.
  • Prepare reviews with results and recommendations for customer onboarding, closure and retention.
  • Research and interpret corporate documentation to determine business and ownership structure.
  • Partner with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
  • Ensure compliance with regulatory requirements by conducting thorough customer due diligence checks.

KYC Specialist

JPMorgan Chase
07.2018 - 07.2022
  • Performed periodic reviews and reports to comply with rules, regulations and KYC requirements.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
  • Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
  • Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
  • Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.

Consumer & Business Banking Specialist

JPMorgan Chase
01.2017 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrative Assistant

Dynamic Wireless Parts
05.2015 - 12.2016
  • Managed inventory reports monthly
  • Managed bank deposits weekly
  • Provided excellent customer service in a timely and efficient manner
  • Assisted customers with the purchase, returns, and exchange of parts.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
12.2014

Skills

  • Proficient with Microsoft applications
  • Customer Service
  • Verbal and written communication
  • Deadline Management
  • Enhanced Due Diligence
  • Document Review
  • Policy Adherence
  • Information Verification

Achievementsandawards

  • Promoted from Consumer Banking to Business Banking September 2017
  • Accepted into Development Center Coaching Program July 2018
  • Employee of the month May 2019
  • Assisted with Quality Control for KYC March - April 2021

Languages

Spanish
Native or Bilingual

Timeline

KYC Operations Associate Analyst

Citi Bank
07.2022 - Current

KYC Specialist

JPMorgan Chase
07.2018 - 07.2022

Consumer & Business Banking Specialist

JPMorgan Chase
01.2017 - 07.2018

Administrative Assistant

Dynamic Wireless Parts
05.2015 - 12.2016

High School Diploma -

Penn Foster Career School

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Lisette Perez