Carolina Aguirre
6231 Elm Valley Dr San Antonio,Texas
Overview
19
19
years of professional experience
Work History
Operations Processor
Aston Carter/TekSystems-Wells Fargo Service Center
San Antonio, TX
01.2023 - 08.2024
- Gathering, collating and preparing documents, materials, and information for data entry
- Reviewing all documents and information with high attention to detail and accuracy
- Updating and maintaining databases and correcting errors or inconsistencies
- Conducting research to obtain information for incomplete documents and materials
- Research and process commercial paid loans for the retention process
- Navigate multiple computer systems and Proficient in financial programs AFS/AXCIS, Loan IQ, OPUS, Credit Fulfillment, and BLAST
- Dependable and reliable in being present and completing tasks as expected, maintaining quality and productivity
- Modified, updated and processed existing loan documentation.
- Create daily Excel spreadsheets for purpose of tracking paid loans and boxes
Insurance Claims Processor
Fred Loya Insurance
San Antonio, TX
03.2018 - 03.2022
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Utilized specialized software to process incoming claims, enter data and generate reports
- Reviewed applications and supporting documents to verify claims eligibility and accuracy
- Managed workload and priorities to meet claims processing meet deadlines
- Monitored claims processing trends to identify potential areas of improvement
- Processed and recorded new policies and claims
- Modified, updated and processed existing policies
- Developed and implemented quality assurance processes to check accuracy of claims processing
- Evaluated accuracy and quality of data entered into the agency management system
- Navigate multiple computer systems and applications accurately such as AS400, Outlook, ISO, Arbitration, Kronos, Lexis Nexis, and CCC Portal, and Guidewire.
Customer Service Associate
Taco Johns
San Antonio, TX
01.2006 - 01.2007
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues too
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Provided training and support to new associates to help provide high-quality customer service
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Trained staff on operating procedures and company services
- Cross-trained and provided backup support for organizational leadership.
Education
All Lines Adjuster License -
All Lines Adjuster Texas Department of Insurance
San Antonio03.2022
Pharmacy Technician -
Southern Careers Institute
San Antonio10.2016
High School Diploma -
San Antonio Leadership Excel Academy
San Antonio03.2016
Northwest Vista College
San Antonio01.2013
Skills
- Customer Account Review
- Personal Data Collection
- Data Entry
- Strong PC skills- MS Office/MS Excel
- Customer Service
- Verbal, Written and Communication Skills
- Detail Oriented
- Problem Solving skills
- Active Listening
- Multitasking Abilities
- Critical Thinking
- Verifying Information
- Team Building
- Strong organization and time management skills
- Reliable
- Strong interpersonal skills
Timeline
Operations Processor
Aston Carter/TekSystems-Wells Fargo Service Center
01.2023 - 08.2024
Insurance Claims Processor
Fred Loya Insurance
03.2018 - 03.2022
Customer Service Associate
Taco Johns
01.2006 - 01.2007
All Lines Adjuster License -
All Lines Adjuster Texas Department of Insurance
Pharmacy Technician -
Southern Careers Institute
High School Diploma -
San Antonio Leadership Excel Academy
Northwest Vista College