Carolina Alvarez Lopez
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Hostess
Chroma Modern Bar + Kitchen
Orlando, FL
06.2023 - 12.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Presented menus to guests and provided fantastic recommendations based on their preferences.
- Consistently communicated with managers, kitchen staff, and servers to ensure that guests had a pleasant dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Associate
Panera Bread Lake Nona
Orlando, FL
07.2021 - 11.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained and mentored new staff on customer service strategies and techniques.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed any cleaning duties for closing and opening shifts, including but not limited to restocking, sweeping and mopping, and wiping down surfaces
Education
B.S.B.A - Economics
University of Central Florida
Orlando, FL05.2026
High School Diploma -
Lake Nona High School
Orlando, FL05.2023
Skills
- Proficient in Microsoft Office
- POS Systems
- Phone & Email Etiquette
- Customer Service
- Effective Multitasking
- Exceptional communication
- Work Ethic and Integrity
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Hostess
Chroma Modern Bar + Kitchen
06.2023 - 12.2023
Associate
Panera Bread Lake Nona
07.2021 - 11.2021
B.S.B.A - Economics
University of Central Florida
High School Diploma -
Lake Nona High School