Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Alvarez Lopez

Orlando,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Hostess

Chroma Modern Bar + Kitchen
06.2023 - 12.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Presented menus to guests and provided fantastic recommendations based on their preferences.
  • Consistently communicated with managers, kitchen staff, and servers to ensure that guests had a pleasant dining experience.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Associate

Panera Bread Lake Nona
07.2021 - 11.2021
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained and mentored new staff on customer service strategies and techniques.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed any cleaning duties for closing and opening shifts, including but not limited to restocking, sweeping and mopping, and wiping down surfaces

Education

B.S.B.A - Economics

University of Central Florida
Orlando, FL
05.2026

High School Diploma -

Lake Nona High School
Orlando, FL
05.2023

Skills

  • Proficient in Microsoft Office
  • POS Systems
  • Phone & Email Etiquette
  • Customer Service
  • Effective Multitasking
  • Exceptional communication
  • Work Ethic and Integrity
  • Complex Problem-Solving

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Hostess

Chroma Modern Bar + Kitchen
06.2023 - 12.2023

Associate

Panera Bread Lake Nona
07.2021 - 11.2021

B.S.B.A - Economics

University of Central Florida

High School Diploma -

Lake Nona High School

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Carolina Alvarez Lopez