Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gissel Garcia De La Cruz

Hialeah,FL

Summary

Goal-oriented individual with a passion for aiding others, with four years of proven experience in delivering excellent customer service in the food industry. Continuously motivated to expand knowledge and provide assistance where needed. Currently dedicated to pursuing a career in the psychology field or a related industry.

Overview

3
3
years of professional experience

Work History

Hostess

The Whale
08.2022 - 09.2024
  • Supported needs of Five- person wait staff who attended to specific needs of countless customers daily for Bistro restaurant with social relevancy and intentionality.
  • Walked guests to their tables.
  • Scheduling reservations.
  • Bussed and reset tables.
  • Managed seating charts through the Open Table system.
  • Effectively handled conflict that arose through service.
  • Trained new staff members.

Cahier/Cook

Cook's Cafe Inc
05.2021 - 09.2024
  • Greeted customers to the store
  • Managed transactions on a cash register.
  • Executed duties necessary to open and close the store.
  • Effectively addressed any customer complaints and issues that arise.
  • Assisted in ordering and managing inventory.
  • Prepared food items such as smoothies and wraps
  • Projected a friendly and professional personality to all customers.

Front Desk Attendant

Castle Group
02.2022 - 04.2022
    • Greeted corporate clients and performed various secretarial and administrative duties.
    • Answered phones, handled packages, updated records, and provided customer service.
    • Monitored cameras in the lobby and near surrounding areas to ensure the safety of the building and its residents.
    • Dealt with any conflicts and assisted residents with concerns about their units or packages.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
05.2025

Associate of Arts - Psychology

Miami Dade College
Miami, FL
04.2022

High school diploma -

North Miami Beach Senior High School
Miami, FL
06.2020

Skills

  • Proficient in Microsoft Office
  • Issue resolution management
  • Customer engagement
  • Strategic leadership
  • Strong verbal communication
  • Cash management expertise
  • Phone etiquette
  • Effective organizational skills
  • Food Production Experience
  • Inventory Management
  • Guest complaint resolution
  • Greeting guests
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess

The Whale
08.2022 - 09.2024

Front Desk Attendant

Castle Group
02.2022 - 04.2022

Cahier/Cook

Cook's Cafe Inc
05.2021 - 09.2024

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade College

High school diploma -

North Miami Beach Senior High School

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Gissel Garcia De La Cruz