Carolina Angulo Lara
Chicago,IL
Summary
Goal-oriented healthcare administrator with distinguished experience in Pharmaceutical industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Bilingual with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Guides departmental staff members to reach sales goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Loreal USA
03.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Consultant in Cosmetic Regulatory Affairs
CCG Consultants
08.2020 - 01.2022
- Advice on cosmetic product import registration with the ISP in Chile.
- Technical translations from English to Spanish or Spanish to English for the Pharmaceutical Industry.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Skincare Sales Consultant
Loreal Cosmetics
11.2018 - 08.2019
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Managed a loyal client database by building rapport through regular contact via phone calls or emails about special promotions or newly launched products.
- Addressed customer concerns promptly and professionally, delivering exceptional after-sales support that led to increased referrals.
- Trained new team members on effective sales strategies, ensuring a seamless integration into the team and high performance from the start.
Pharmacist Manager
Cruz Verde Pharmacies
04.2013 - 06.2018
- Empowered staff through delegation of responsibilities while maintaining oversight over critical functions within the Pharmacist Manager role.
- Mentored junior pharmacists and technicians, fostering a supportive learning environment.
- Enhanced patient safety with thorough medication reviews and drug interaction assessments.
- Managed budgetary responsibilities, achieving fiscal targets without compromising quality of care.
Education
Post-Degree Certificate - Marketing Management For Pharmaceutical Industry
Universidad De Chile
Av. O'Higgins 1058, Santiago De Chile11-2017
Bachelor of Science - Pharmacist
Universidad Nacional De Colombia
Crr 45 #23-85, Bogota, Colombia10-2011
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Continuing education
- Pharmacy marketing and promotions
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Loreal USA
03.2022 - Current
Consultant in Cosmetic Regulatory Affairs
CCG Consultants
08.2020 - 01.2022
Skincare Sales Consultant
Loreal Cosmetics
11.2018 - 08.2019
Pharmacist Manager
Cruz Verde Pharmacies
04.2013 - 06.2018
Post-Degree Certificate - Marketing Management For Pharmaceutical Industry
Universidad De Chile
Bachelor of Science - Pharmacist
Universidad Nacional De Colombia
Similar Profiles
Maurice CrockettMaurice Crockett
Warehouse Forklift Operator at Loreal USAWarehouse Forklift Operator at Loreal USA
Christopher WingardChristopher Wingard
Lead Mechanic/Working Supervisor at Loreal USALead Mechanic/Working Supervisor at Loreal USA
Brittany MitchellBrittany Mitchell
Auditor at Loreal USAAuditor at Loreal USA