Carolina Arredondo
Pembroke Pines,FL
Summary
Dynamic sales executive with proven success in leading high-performance teams, driving revenue growth, and optimizing operations within the hospitality and travel sectors. Recognized for strategic vision, data-driven decision-making, and cultivating customer relationships that deliver sustained business expansion.
Overview
8
8
years of professional experience
Work History
Director, Consumer Outbound Sales
Silversea Cruises
Weston, FL
01.2021 - Current
- Orchestrated sales strategies, increasing lead generation by 20% and revenue by 10% annually.
- Led team growth from 25 to 85+ staff, fueling a 30% revenue expansion.
- Developed AI-driven lead prioritization models, enhancing sales efficiency and pipeline management.
Senior Manager, Consumer Outbound Sales
Royal Caribbean International
Miami, FL
01.2018 - 01.2021
- Delivered $147M+ in annual revenue, outperforming benchmarks with a focus on upscale segment growth.
- Elevated team performance through continuous coaching, increasing client retention by 15%.
- Managed a 50+ team across outbound and casino sales, consistently maintaining high NPS and guest satisfaction.
Skills
- Sales Leadership & Team Development
- Revenue Growth & Market Expansion
- Strategic Planning & Execution
- Operational & Performance Optimization
- CRM Strategy & Data Analytics
- Business Development & Client Retention
- Critical Thinking & Problem Solving
Awards & Recognitions
Employee of the Year: 2014, Coach of the Year: 2011, 2015–2018, Coach Admiral Award: 2012, Manager Admiral Award: 2019, 2020
Timeline
Director, Consumer Outbound Sales
Silversea Cruises
01.2021 - Current
Senior Manager, Consumer Outbound Sales
Royal Caribbean International
01.2018 - 01.2021