Carolina Barragan
Eberl Claims Service
Jacksonville,FL
2
Languages
1
Certification
2027
years of professional experience
Senior Property Insurance Adjuster and Claims Leader with 7+ years of experience overseeing CAT and daily property claim operations for multiple national carriers. Proven ability to lead adjuster workflows, mentor peers, manage complex appraisal and pre-litigation files, and ensure compliance with carrier guidelines, state regulations, and local building codes. Recognized for strategic decision-making, negotiation authority, bilingual leadership (English/Spanish), and delivering consistent, defensible claim outcomes under high-volume and high-severity conditions.
Work History
DESK ADJUSTER / CAT & DAILY CLAIMS
- Managed CAT and daily residential property claims from initial FNOL to resolution, ensuring thorough claim processing.
- Conducted full coverage investigations, including policy interpretation and application of endorsements.
- Prepared and reviewed estimates using Xactimate, ensuring compliance with carrier guidelines and local codes.
- Negotiated settlements with contractors and public adjusters to reach fair and timely resolutions.
- Supported pre-litigation claim handling by reviewing files, ensuring documentation accuracy, and facilitating effective negotiations.
- Assisted with pre-litigation claim handling, including file review, documentation accuracy, and negotiation support.
- Documented claims meticulously to uphold defensible decisions and support claims integrity.
- Managed claims for Stillwater Insurance Group and Bamboo Insurance, ensuring thorough documentation and compliance.
DESK ADJUSTER – HCCS
- Managed high-volume claims from first notice to settlement, ensuring timely resolutions.
- Confirmed coverage, investigated losses, and assessed damages per policy and local code requirements.
- Negotiated settlements with contractors and public adjusters, facilitating effective claim resolutions.
- Evaluated claim exposure for subrogation, appraisal, and litigation to determine liability.
- Supported bilingual claims handling for Spanish-speaking insureds.
DESK ADJUSTER – HAIL RECONCILIATION UNIT
- Investigated and evaluated hail losses, identifying covered damages.
- Determined liability where applicable and negotiated claim settlements.
- Reviewed files for subrogation, appraisal, and litigation exposure.
- Provided bilingual claim support.
VIRTUAL ASSIST – ALABAMA TORNADO RESPONSE
- Supported field adjusters during CAT deployment.
- Guided adjusters on proper documentation within ECS.
- Assisted with coverage and process inquiries.
ESTIMATOR – WIND & HAIL
- Coordinated inspection schedules and conducted virtual inspections.
- Created carrier-compliant estimates based on observed damages.
- Documented claim files for review and approval.
- Farmers, Liberty Mutual, Safeco, Allstate, Hippo
PROPERTY FIELD ADJUSTER – MULTI-STATE CATASTROPHE EVENTS
- Handled wind, hail, and hurricane claims including Hurricane Michael, Iowa windstorms, and Louisiana Hurricane Delta.
- Conducted inspections, damage assessments, and estimate preparation.
- Negotiated settlements prior to escalation to appraisal or litigation.
- Documented claims in ECS and Xactimate.
Property Assistant & Maintenance Coordinator
4 Years- Maintained accurate records of property inspections and maintenance activities.
- Implemented organizational systems for document management, improving retrieval efficiency.
- Collaborated with vendors to schedule services, optimizing operational workflows across properties.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing exceptional customer service.
Emergency Dispatcher Operator
4 Years- Monitored incoming emergency calls, prioritizing incidents for rapid response and resource allocation.
- Operated multiple communication systems to relay information between first responders and dispatch teams.
- Provided real-time updates to law enforcement and emergency services, ensuring accurate situational awareness.
- Documented incident reports and maintained detailed logs of all communications for future reference.
- Collaborated with team members to streamline dispatch protocols, improving operational efficiency.
Customer Service Representative
3 Years- Managed customer accounts, ensuring data accuracy and timely updates.
- Processed policy changes and claims efficiently to enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Associate of Arts - Accounting And Finance
Skills
Xactimate (v28+)
Salesforce
Claims Center / Enterprise Claim System (ECS)
Settle Assist
Livegenic
Microsoft Office Suite (Advanced)
Certification
- Florida All Lines Insurance Adjuster License (2018)
- Texas Insurance Adjuster License (2018)
- Louisiana Claim Adjuster License (2018)
- Virginia Limited Line Producer License (2018)
- Mississippi Claim Adjuster License (2019)
- North Carolina Claim Adjuster License (2019)
- South Carolina Claim Adjuster License (2019)
- Indiana Claim Adjuster License (2020)
- Oklahoma Claim Adjuster License (2021)
- State Farm Property & Casualty Certification (2018)
- Pilot Property Field College Training (2018)
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
DESK ADJUSTER – HCCS
Alacrity Solutions | State Farm
01.2022 - 01.2022Read More
DESK ADJUSTER – HAIL RECONCILIATION UNIT
Alacrity Solutions | State Farm
01.2021 - 01.2021Read More
VIRTUAL ASSIST – ALABAMA TORNADO RESPONSE
Alacrity Solutions | State Farm
01.2021 - 01.2021Read More
Property Assistant & Maintenance Coordinator
Watson Property Management
01.2014 - 01.2018Read More
Emergency Dispatcher Operator
SafeTouch Security Systems
01.2010 - 01.2014Read More
Customer Service Representative
Diversity Insurance
01.2007 - 01.2010Read More
DESK ADJUSTER / CAT & DAILY CLAIMS
Eberl Claims Service
2023 - CurrentRead More
ESTIMATOR – WIND & HAIL
CRU Mad Sky
2020 - 2020Read More
PROPERTY FIELD ADJUSTER – MULTI-STATE CATASTROPHE EVENTS
Alacrity Solutions | Pilot | Eberl
2017 - 01.2020Read More
Florida State College
Associate of Arts from Accounting And Finance
Read More
CORE COMPETENCIES
- CAT & Daily Claims Handling
- Coverage Analysis & Policy Interpretation
- Appraisal & Pre-Litigation File Management
- Estimating & Damage Evaluation
- Contractor & Public Adjuster Negotiations
- Bilingual Claims (English/Spanish)
- Subrogation Identification
- Customer Service Excellence
- Time Management & High-Volume Workflows