Allexis SANDERS
DeSoto,TX
Summary
Commercial Property & Casualty Claims Professional with extensive experience handling auto bodily injury and commercial property claims across desk and field environments. Proven expertise in catastrophe, complex commercial, and litigated claims, with deployments spanning hurricane, wildfire, tornado, hail, snow and ice, flood, fire, and daily losses. Recognized for the ability to de-escalate high-conflict claim situations, delegate work strategically, and ensure strict adherence to policy language, Department of Insurance regulations, and state-specific compliance requirements. Highly proficient in Xactimate and XactAnalysis with demonstrated readiness for supervisory and litigation-focused leadership roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Commercial Complex CAT Adjuster (Wildfire / Fire / Daily Property)
Bamboo Insurance - California
01.2025 - 07.2025
- Managed complex wildfire and commercial property losses, ensuring thorough assessments and timely resolutions.
- Evaluated claims to determine coverage and policy compliance.
- Investigated incidents through interviews and evidence gathering.
- Ensured California DOI compliance and litigation readiness
- Documented findings and maintained accurate claim records to support compliance and facilitate efficient claims processing.
- Maintained detailed records of all claim activities in a timely manner.
- Assisted in resolving disputes through effective negotiation techniques.
- Evaluated subrogation opportunities to identify recoverable funds.
- Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
- Established reserves for each claim based on analysis of the facts and applicable law.
- Resolved claims for insureds by delivering clear policy explanations and exceptional customer service, enhancing client satisfaction.
Commercial Property Litigation Team Manager - Desk
Eberl Claims Service - People's Trust Insurance (FL)
07.2024 - 01.2025
- Managed desk-based litigated commercial claims (hurricane/flood)
- Delegated workflow and ensured Florida DOI compliance
- Managed daily team operations, scheduling shifts, assigning tasks, tracking attendance, and approving time off requests to ensure smooth workflow.
- Organized and managed team schedules to ensure optimal coverage and efficient workflow. and delegated tasks effectively.
- Monitored workflow to consistently uphold productivity standards and identify areas for improvement.
- Motivated team members to consistently achieve or exceed performance expectations.
- Implemented process improvements to enhance operational efficiency.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Facilitated communication between team members and management.
- Coached and mentored team members to enhance skills and support professional development.
- Trained new employees on procedures and best practices.
- Initiated training sessions and coached employees to develop effective staff.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
Field CAT Adjuster (Hail, Tornado, Snow & Ice)
Pilot Catastrophe Services - State Farm Property
05.2024 - 07.2024
- Evaluated property damage claims for residential and commercial properties.
- Conducted on-site inspections to assess damages and verify claim details.
- Investigated insurance claims to determine liability and damages.
- Investigated questionable claims to determine payment authorization.
- Negotiated and settled claims based on thorough analysis of reports, research, and data verification to ensure fair outcomes.
- Calculated and authorized payment of claims within designated authority level.
- Coordinated with contractors to obtain accurate repair estimates, facilitating timely resolution of property damage claims.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Educated clients on claims process and set clear expectations during evaluations to enhance client understanding and satisfaction.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Maintained detailed records of all claim activities in a timely manner.
- Ensured compliance with regulatory requirements relating to claims handling.
- Interpreted insurance policy language to apply appropriate coverage.
- Collaborated with underwriting teams to provide insights on risk assessment and policy adjustments.
- Utilized claim handling software to document and manage claim files efficiently.
- Managed high-volume CAT deployments with strong file quality
- Conducted on-site inspections of property damage to assess repair needs and costs.
Field Property Adjuster (CAT - Tornado) Large Loss
The Best Claims Solutions - State Farm Property
01.2024 - 05.2024
- Conducted field inspections and Xactimate estimating for CAT losses
- Assessed property damage claims for residential and commercial clients.
- Applied policy language and compliance standards under CAT pressure
- Reviewed policy coverage to determine claim eligibility and compensation.
- Conducted thorough inspections of properties to document damage conditions.
- Collaborated with contractors to secure accurate repair estimates and relevant service recommendations.
- Communicated with clients to clarify claim processes and proactively address inquiries.
- Prepared comprehensive reports that detailed findings and actionable recommendations for efficient claims processing.
- Utilized company software to track claim progress and manage documentation efficiently.
- Maintained accurate records of all communication and actions taken on claims.
- Proposed specific investigation techniques to uncover additional claim details.
- Adhered to ethical principles while representing the interests of the insurer during negotiations.
- Provided clear explanations of coverages, exclusions, and limitations to claimants.
- Reviewed documents submitted by claimants for accuracy and completeness before processing payment requests.
- Determined the value of personal property such as vehicles or jewelry that has been destroyed or stolen.
Senior Auto Claims Adjuster (Complex / BI)
The Best Claims Solutions - State Farm Auto
10.2022 - 01.2023
- Managed complex and litigated bodily injury claims
- De-escalated high-conflict disputes through policy-based communication
- Ensured DOI and state compliance standards
- Evaluated auto claims to determine coverage and liability issues.
- Analyzed repair estimates and assessed damage to vehicles.
- Collaborated with repair shops to ensure accurate claim evaluations.
- Documented claim findings in the claims management system efficiently.
- Resolved customer inquiries regarding claims status and processes promptly.
- Coordinated with legal teams to investigate complex claims and ensure thorough resolution.
- Updated policyholders on claim developments throughout the adjustment process.
- Determined liability based on facts gathered from investigations.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Managed multiple cases simultaneously while meeting established deadlines.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Processed payments according to terms outlined in policy contracts.
- Reviewed previous claims to identify potential fraud or misrepresentation, enhancing claim integrity.
- Researched and verified insurance policy coverage.
- Analyzed policy language for compliance with state regulations and company policies, mitigating legal risks.
Education
Penn Foster Career School
Scranton, PASkills
- Xactimate (Advanced)
- XactAnalysis (QA & Compliance)
- Negotiation techniques
- Risk assessment
- Documentation management
- Customer service
- Team leadership
- Employee training
- Attention to detail
- Conflict de-escalation
- Time management
- Claims investigation
- Policy interpretation
- Insurance regulations
- Advanced oral and written communication skills
- Conflict resolution
- Empathy and patience
- Quality control
- Settlement negotiation
- Caseload management
- Litigation resolution
What Sets Me Apart
Rare combination of auto and property expertise, desk and field versatility, litigation-focused claim handling, strong de-escalation and delegation skills, and deep knowledge of policy language and state regulatory compliance.
Professional Highlights
- Dual-discipline expertise in Auto BI and Commercial Property
- Desk and Field CAT versatility
- Litigation-aware, compliance-driven claim handling
- Advanced de-escalation and delegation skills
- Multi-state regulatory compliance expertise
Certification
Active Multi-State Adjuster Licenses:
Alabama (AL), Arkansas (AR), Arizona (AZ), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Indiana (IN), Kentucky (KY), Louisiana (LA), Michigan (MI), Minnesota (MN), Mississippi (MS), North Carolina (NC), Nevada (NV), Oklahoma (OK), Oregon (OR), South Carolina (SC), Texas (TX), Washington (WA)
- State Farm Property and Auto Certified
References
References available upon request.
Timeline
Commercial Complex CAT Adjuster (Wildfire / Fire / Daily Property)
Bamboo Insurance - California
01.2025 - 07.2025
Commercial Property Litigation Team Manager - Desk
Eberl Claims Service - People's Trust Insurance (FL)
07.2024 - 01.2025
Field CAT Adjuster (Hail, Tornado, Snow & Ice)
Pilot Catastrophe Services - State Farm Property
05.2024 - 07.2024
Field Property Adjuster (CAT - Tornado) Large Loss
The Best Claims Solutions - State Farm Property
01.2024 - 05.2024
Senior Auto Claims Adjuster (Complex / BI)
The Best Claims Solutions - State Farm Auto
10.2022 - 01.2023
Penn Foster Career School