QUAN BASS
Houston,TX
Summary
Experienced Field Adjuster with a proven record in managing complex property claims, including hail, wind, fire, water mitigation, and large loss events. Proficient in Xactimate and Symbility with a focus on detailed scoping, policy interpretation, and supplement processing. Recognized for delivering exceptional customer service, and skilled in communicating with homeowners, contractors, public adjusters, and attorneys. TWIA and State Farm certified with a strong background in both catastrophe and daily environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Daily & Cat Field Adjuster
IMS Claims
Houston, TX
12.2020 - 04.2025
- Managed and closed hundreds of claims for residential and commercial properties
- Interpreted policies and scoped complex losses, including 2-story and steep roofs
- Created detailed estimates using Xactimate and Symbility, aligning with carrier guidelines
- Performed water mitigation assessments for interior damage, including dry-outs and material removal
- Conducted strong one-on-one customer interactions, delivering clear communication and support
- Processed supplements by coordinating with contractors and conducting reinspections
- Negotiated and resolved claims involving public adjusters and attorneys
- Maintained audit-ready documentation and compliance through full-cycle claim resolution
Assistant Manager
Enterprise
Houston, TX
01.2018 - 12.2020
- Managed large fleet and team at Bush Airport and local branches
- Led damage claims, logistics, scheduling, and customer service resolution
Education
Bachelor of Science - Criminal Justice, Psychology
Florida A&M University
Tallahassee, FL01.2017
Skills
- Xactimate
- Symbility
- Rope & Harness
- Damage Scoping
- Policy Analysis
- Supplement Handling
- 2-Story Steep
Affiliations
Kappa Alpha Psi Fraternity Inc.
Certification
- All-Lines: TX, FL, GA, NC, SC, MI, MS, LA, AL
- TWIA & State Farm Certified
- TWIC Card Holder
Storm Deployment History
- Hurricane Laura, 2020
- Hurricane Ida, 2021
- Calgary Hail, 2021
- Hurricane Ian, 2022
- TX Panhandle Hail, 2023
- DFW Hail, 2024
- Hurricane Beryl, 2024
- Hurricane Milton, 2024
Timeline
Daily & Cat Field Adjuster
IMS Claims
12.2020 - 04.2025
Assistant Manager
Enterprise
01.2018 - 12.2020
Bachelor of Science - Criminal Justice, Psychology
Florida A&M University
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