Carolina Beckett
Anaheim,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Self-motivated with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
4
4
years of professional experience
Work History
Medical Service Designee and Center Coordinator Assistant
Stars Behavioral Inc
09.2023 - Current
- Coordinates and schedules internal and external references to indicated services for Mental Health specialty care, exclusively for psychiatry services
- Electronically prepares patient charts on EMR by updating health records, lab results, managing chief complaints, going over doctor’s notes and managing current medications
- Coordinating and managing schedule for four psychiatric doctors making sure all time slots are allotted and coordinated between therapists, clients, and doctors
- Main source of communication between clients and doctors through fax, phone, or email
- Handled complex scheduling tasks for multiple rooms within facility while minimizing conflicts or double bookings.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
Full-Time Keyholder
Free people
05.2022 - 09.2023
- Collaboratively work with management team to meet sales goals and increase productivity
- Worked at the highest foot traffic and highest comp store in the region
- In charge of BOH organizing and duties including: PPO, restock, backstock, and shipment
- In charge of jewelry and accessory store merchandising for both our FP and FP movement sections
- Maintain a high level of customer service and make each guests experience unique and tailored to each individual
- Supervised staff to ensure proper coverage and store policies are being followed.
Full Time Key-Holder
Gorjana
10.2022 - 02.2023
- Work closely with management team to drive AOV and KPI’s to meet sales goals
- Supervising staff and ensuring company policies are being followed for each transaction
- Provide excellent customer service to each guest and create a personal experience by styling jewelry to individual preferences
- Provide leadership and support to employees when managers are away
- Learn product knowledge and educate staff and guests on new products.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Assistant Behavior Interventionist
About Behavior Consulting Inc
11.2021 - 03.2022
- Main behavior interventionist for special needs children between the ages of 1-18 years
- Worked 1-1 with clients and their parents in their home focusing on specific social and interpersonal tailored for each client
- Collaboratively worked with other behavior interventionist on each client’s case in order to prevent fading or constant eloping on developing skills
- Provided behavior reinforcement (positive or negative) depending on clients individualized treatment plan.
Assistant Manager
Paradis Ice Cream
03.2020 - 03.2022
- Oversee stores daily activities including: scheduling, accounting, stock, cleaning, customer service
- Developed and implemented new daily tasks for each supervisor and other staff in order to ensure cleanliness and store efficiency
- Training new employees on store policies and how to run the store on their own when managers/supervisors where away
- Implemented Toast POS to store and Homebase app for scheduling and receiving payment
- Work cohesively with manager to implement new store policies coming from corporate in Denmark.
Covid Vaccination Support
Elevate
01.2021 - 07.2021
- Working with ongoing COVID vaccination site to vaccinate low-income cities throughout Southern California
- Registration Lead at Vaccination site: scheduling, assigning and leading registration staff in order to fulfill proper registration for over +2,000 guests in a day
- Ongoing teamwork with other staff leads, fire, and police department to ensure the proper flow of traffic throughout site and proper dispersal of staff
- Effective communication with nurses and paramedics to ensure guests safety and concerns.
Education
Masters in Marriage and Family Therapy -
Pepperdine University
Irvine, CA05.2026
Bachelor of Arts, Psychology -
California State University, Long Beach
Long Beach, CA05.2023
Skills
- Customer Service
- Organizational Leadership
- Data Entry
- Medical Terminology
- Schedule Management
- Microsoft PowerApps
- Efficiency and Time Management
- EMR charting
Community Volunteer Work
- UP2US Sports, 05/2021, 09/2021, Nonprofit program working with Title 1 underfunded schools with youth development programs across Huntington Beach, CA, Assisted running and programming daily summer afterschool programs with students from K-8th grade, Worked on student social emotional skills, introduced sports fundamentals, academic support, and maintaining regular contact with parents/family members, Supervised over 3 different schools in the Huntington Beach school district and curated curriculum for each grade level
- UP2US Sports, 05/2022, 09/2022, Nonprofit program working with Title 1 underfunded schools with youth development programs across Huntington Beach, CA, Assisted running and programming daily summer afterschool programs with students from K-8th grade, Worked on student social emotional skills, introduced sports fundamentals, academic support, and maintaining regular contact with parents/family members, Supervised over 3 different schools in the Huntington Beach school district and curated curriculum for each grade level
Timeline
Medical Service Designee and Center Coordinator Assistant
Stars Behavioral Inc
09.2023 - Current
Full Time Key-Holder
Gorjana
10.2022 - 02.2023
Full-Time Keyholder
Free people
05.2022 - 09.2023
Assistant Behavior Interventionist
About Behavior Consulting Inc
11.2021 - 03.2022
Covid Vaccination Support
Elevate
01.2021 - 07.2021
Assistant Manager
Paradis Ice Cream
03.2020 - 03.2022
Masters in Marriage and Family Therapy -
Pepperdine University
Bachelor of Arts, Psychology -
California State University, Long Beach
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