Rusti Hacker

• Coordinated daily office operations, supporting hospice interdisciplinary teams with scheduling and administrative workflows.
• Managed patient records, maintaining accurate documentation in electronic health systems.
• Processed referrals, admissions, and intake paperwork with strong attention to compliance requirements.
• Coordinated patient and caregiver communication, handling calls and directing timely follow-up.
• Accounts payable
• Trained new support staff on office procedures, filing standards, and communication protocols.
• Served as liaison between clinicians, patients, and families to resolve administrative issues efficiently.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all time.
• On boarded new employees to promote company culture.
• Performed drug test
• Facilitated a positive work environment by addressing employee concerns and providing support when needed.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Completed bi-weekly payroll for [Number] employees.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.
• Trained staff on payroll requirements, documentation standards, and submission deadlines.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Resolved payroll discrepancies quickly and successfully.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Created new hire and termination documents for payroll.
• Reviewed time records for [Number] employees to verify accuracy of information.
• performed company car inspections.
• Entered new patients into the computer.
• Made compliance phone calls
• Ordered DME for patients
• Enhanced communication within the team through regular meetings and detailed reporting.
• Coordinated company events, fostering team building and boosting overall morale.
• Ordered medical supplies
• Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
• Uploaded employee documents
• Updated employee renewable
• Verified employee licenses
• Responsible for obtaining I-9s and e-verify
• Sent out employee birthday cards
• Assited with compliance investigtions

• Managed hospice medical records, ensuring complete, timely documentation across interdisciplinary patient charts.
• Audited clinical records for accuracy, compliance, and required physician signatures before filing.
• Indexed scanned documents into electronic health record systems for rapid chart retrieval.
• Processed release of information requests while maintaining HIPAA privacy requirements and confidentiality.
• Monitored document routing for admissions, recertifications, and discharge paperwork completeness.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Getting orders signed.
• Answering the phone
• Setting up tablets for employees
• Making sure all employees had the latest version of point care on tablets.

• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.

• Monitored vital signs and reported client condition changes to nursing staff promptly.
• Assisted with bathing, dressing, grooming, and toileting while preserving client dignity.
• Supported safe transfers, ambulation, and repositioning using proper body mechanics and mobility aids.
• Documented daily care activities, observations, and incidents accurately for continuity of care.
• Maintained clean, safe environments by following infection control and sanitation procedures.
• Built trusting relationships with clients and families through consistent companionship and communication.
• Mentored newer aides on personal care standards, safety practices, and client support routines.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.

Supervised up to 122 offenders at a time. Responsible for weighing chemical agents, handing out equipment, issuing keys,and opening gates. Also making sure that paperwork was done accurately. Proving security for non uniform personal, and for off unit transports. Accurately counting offenders several times a day, Supervising offenders ensure proper compliance as well as regulations.