Open To Work
CAROLINA Blankenship
New Braunfels,Texas
Work Preference
Summary
Accomplished Director of Operations with expertise in operational leadership and quality assurance. Focused on maximizing customer satisfaction through effective communication and strategic collaboration, driving measurable improvements in service delivery. Experience in managing compliance and fostering team development for enhanced organizational performance.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
Service Coordinator
Clayton Homes Of New Braunfels
New Braunfels, Texas
01.2024 - Current
- Managed scheduling for service appointments and technician assignments.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Coordinated customer service inquiries and resolved concerns efficiently.
- Collaborated with sales teams to ensure customer satisfaction throughout processes.
- Provided customer service to ensure client satisfaction.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Maintained accurate records of service transactions and customer interactions.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Managed inventory levels of parts used in servicing equipment.
- Toggled between multiple systems and databases to look up information and update records.
- Created detailed reports on quality assurance metrics related to service delivery.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Welcomed visitors professionally, answering inquiries and ensuring proper guidance to relevant departments. in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Resolved customer complaints promptly, fostering positive relationships.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Conducted routine inspections to identify potential equipment problems early.
- Documented service records accurately for tracking repairs and maintenance actions.
- Communicated effectively with customers regarding repair status and service options.
- Resolved customer complaints in a timely manner while maintaining good relationships with clients.
- Inspected equipment components to detect malfunctions or worn out parts.
- Addressed emergency service requests from customers without delay.
- Provided technical support and guidance to customers regarding installation and repair procedures.
- Followed up with customers after completion of work to ensure satisfaction with results.
- Maintained detailed records of all service calls, parts used, and labor hours for each job.
- Inspected finished goods for quality assurance and compliance with standards.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Reviewed customer orders and prepared items for shipment according to specifications provided by customers.
- Inspected finished goods prior to shipment and ensured they met quality standards.
Director of Operations
Live Oak Community
New Braunfels, USA
09.2002 - 10.2023
- Planned and monitored daily business operations to ensure efficiency and continuity.
- Developed staff through targeted guidance, constructive feedback, and support to enhance team capabilities.
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly.
- Prepared staff work schedules and assigned specific duties.
- Ensured compliance with all applicable laws, regulations, and policies across the organization.
- Executed lease and eviction processing.
- Liaison with TDHCA to sell homes.
- Pulled permits with the City to place homes and set up homes.
- Make ready on rentals and resale of homes.
- Performed lawn maintenance to ensure healthy and attractive landscaping.
- Executed tree trimming and removal for safety and aesthetics.
- Completed plumbing repairs to resolve leaks and improve functionality.
- Conducted electrical repairs to restore power and enhance safety.
- Executed air conditioning repairs to maintain indoor comfort.
- Diagnosed and resolved issues on various tasks to ensure completion.
- Managed punch list requests to drive timely resolution of outstanding tasks.
- Conducted inspections to ensure compliance with safety standards.
- Executed rekeying of units to enhance security for residents.
- Carried out appliance repairs to restore functionality and efficiency.
- Pool Maintenance and repair of plumbing and equipment.
Home Care Provider
Self Employed
New Braunfels, USA
01.2019 - 07.2023
- Administered medications and offered companionship to elderly clients with dementia, enhancing their quality of life.
- Assisted clients with daily activities such as bathing, dressing, grooming, meal preparation and household tasks.
- Supported client independence by assisting with activities of daily living.
- Delivered emotional support to clients through attentive listening and compassionate responses during challenging times.
- Performed light housekeeping duties such as laundry and cleaning to ensure a safe living environment for clients.
- Prepared beds and changed linens, maximizing patient comfort.
- Responded to client requests in a timely and compassionate manner.
- Responded promptly to emergency situations in a calm and professional manner.
Area Supervisor for Pawn Shop
Ez Pawn Ez Corp
Austin, USA
02.2008 - 10.2010
Education
High School Diploma -
New Braunfels High School
New Braunfels05-1991
Skills
- Service Coordination
- Customer Relations
- Quality control
- Operational Leadership
- Facility management
- Accounts management
- Accounts management
- Personnel management
- Budget Management
- Client Advocacy
- Budget Management
Certification
- TDHCA License
Languages
Spanish, Fluent
Awards
Citizen Commendation
Volunteer Experience
League Commissioner, New Braunfels Girl Softball, New Braunfels, Texas, 07/01/22, Present, Established procedures for resolving disputes between players and teams., Cultivated relationships with media outlets in order to increase public awareness of the sport., Ensured that all necessary paperwork was completed accurately prior to any game taking place., Recruited sponsorships from local businesses in order to fund league activities., Developed and implemented league policies regarding player conduct, scheduling, and rules enforcement., Organized special events such as tournaments or exhibitions that promoted the league's presence in the community., Collaborated with teams to ensure compliance with all league regulations., Resolved conflicts between teams or staff members in a timely manner while maintaining good relationships with all parties involved.
Languages
Spanish
Professional
Timeline
Service Coordinator
Clayton Homes Of New Braunfels
01.2024 - Current
Home Care Provider
Self Employed
01.2019 - 07.2023
Area Supervisor for Pawn Shop
Ez Pawn Ez Corp
02.2008 - 10.2010
Director of Operations
Live Oak Community
09.2002 - 10.2023
High School Diploma -
New Braunfels High School