Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Cable

Palm City

Summary

Dynamic and dedicated Professional excelling in luxury customer service. A solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

10
10
years of professional experience

Work History

International Flight Attendant

Spirit Airlines
Fort Lauderdale
10.2007 - 08.2014
  • Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
  • Conducted safety demonstrations, educating passengers on emergency procedures and equipment usage.
  • Collaborated with crew members to maintain efficient cabin operations and service flow.
  • Resolved passenger inquiries and concerns promptly, enhancing overall travel experience.

Child Advocate

Childnet Youth And Family Services
Fort Lauderdale, FL
08.2006 - 07.2007

A Child Advocate serves as the primary caseworker and single point of contact for dependent children in the child protection system. They coordinate critical services, monitor well-being, and advocate for the child's best interests.

Core Responsibilities

  • Case Management: Serve as the continuous point of contact for children and their families for the duration of their involvement with the child welfare system.
  • Service Coordination: Assess children's needs and connect them with medical, therapeutic, educational, and developmental services.
  • Monitoring & Documentation: Conduct regular home visits, directly observe the child in their environment, and maintain detailed case files.
  • Court Appearances & Reporting: Prepare legal documents, submit reports to the court, and make formal, evidence-based recommendations to the judge regarding the child's placement and care.
  • Transition Planning: Ensure youth aging out of the system are equipped with vital documents (birth certificate, social security card) and transition to independent living.

Law Office Receptionist

Moskowitz, Mandell, Salem & Simowitz
Fort Lauderdale, FL
09.2004 - 08.2006
  • Greeted clients and visitors, creating a welcoming atmosphere in a fast-paced law office.
  • Managed multi-line phone system, efficiently directing calls to appropriate attorneys and staff.
  • Scheduled appointments and maintained calendars for multiple attorneys, ensuring optimal time management.
  • Coordinated client intake processes, gathering necessary documentation and information for case preparation.

Education

Bachelor of Science - Psychology

Westfield State University
Westfield, MA
06.2003

Skills

  • Professional etiquette
  • Schedule management
  • Cross-cultural communication
  • Marketing
  • Brand promotion
  • Personal grooming
  • Public interaction
  • VIP services
  • Strong work ethic
  • Teamwork and cooperation
  • Customer service
  • Attention to detail
  • Adaptability and flexibility
  • Hospitality service expertise
  • Professional appearance

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

International Flight Attendant

Spirit Airlines
10.2007 - 08.2014

Child Advocate

Childnet Youth And Family Services
08.2006 - 07.2007

Law Office Receptionist

Moskowitz, Mandell, Salem & Simowitz
09.2004 - 08.2006

Bachelor of Science - Psychology

Westfield State University