Carolina Calderon
Fresno,CA
Summary
Dynamic leader with a proven track record at Vail Resorts Inc, enhancing operational efficiency and team productivity. Expert in warehousing operations and fluent bilingualism, I've spearheaded cross-training initiatives and sustainability projects, achieving significant improvements in customer service and community engagement. Skilled in project management and teamwork, leadership skills that result in smooth and efficient operations.
Professional in hospitality with extensive experience in resort settings, committed to delivering exceptional guest experiences and operational efficiency. Proven ability to collaborate effectively with team members and adapt to changing situations. Known for reliability and proactive approach to resolving guest concerns.
Overview
7
7
years of professional experience
Work History
Retail Warehouse & Distribution Manager
Vail Resorts Inc
01.2021 - 10.2024
- Coordinated closely with buying team to address any shipping or delivery issues promptly.
- Facilitated smooth payroll processing by accurately recording employee hours, deductions, and reimbursements.
- Increased client retention by providing superior customer service.
- Improved delivery times with strategic route planning and reallocation of resources.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within all the retail department.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
- Participated in industry conferences to stay up-to-date on emerging trends, identifying opportunities for innovation within our own distribution processes.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Integrated warehouse operations with existing and new business processes.
- Organized records of vehicles, schedules and completed orders.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams approximately 100 to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Coordinated work assignments, monitored performance and trained workers on relevant job duties.
Employee Village Manager
Vail Resorts Inc
09.2017 - 10.2018
- Enhanced community engagement by organizing regular events and activities for residents.
- Organize approximately 800 employees from all over the world to provide proper housing and compatible roommates upon arrival.
- Led efforts towards continuous improvement within management systems, processes, and overall village operations.
- Improved resident satisfaction levels by addressing grievances promptly and implementing feedback-driven improvements in facilities or processes.
- Implemented sustainability initiatives, promoting environmental awareness and eco-friendly practices within the community.
- Established a safe environment for residents through effective policing policies and emergency response plans.
- Assisted in safety check's when employees had 'No Call, No show' in their departments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry employees/villagers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Executives Assistant for Housekeeping
Vail Resorts Inc
05.2017 - 09.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Streamlined housekeeping duties for increased efficiency and a consistently clean living environment.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Improved housekeeping inspection quality by implementing efficient management protocols and checklists.
- Ensured consistent cleanliness throughout common areas by coordinating housekeeping services as needed.
- Ensured timely room availability by efficiently coordinating with housekeeping teams.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Reviewed housekeeping supply charts and inventories.
- Assisted in training housekeeping team, 80 members, sharing best practices for optimal results.
- Conducted staff meetings and communicated with members of other departments to coordinate housekeeping activities.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Managed payroll administration efficiently, ensuring timely salary disbursement and proper recordkeeping.
Education
High School Diploma -
Edison High School
Fresno, CA06-2006
Skills
- Warehousing operations
- Fluent bilingualism
- Operational excellence
- Warehouse management
- Safety monitoring
- Inventory management
- Project management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Retail Warehouse & Distribution Manager
Vail Resorts Inc
01.2021 - 10.2024
Employee Village Manager
Vail Resorts Inc
09.2017 - 10.2018
Executives Assistant for Housekeeping
Vail Resorts Inc
05.2017 - 09.2017
High School Diploma -
Edison High School
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