Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Jacobs

Wildwood,United States

Summary

Reliable and adaptable professional with experience in customer service, team coordination, and fast-paced operations. Skilled in communication, scheduling, and cross-functional support, now transitioning into a corporate environment with a strong focus on organization and client experience.

Overview

6
6
years of professional experience

Work History

Lift Operations Lead

Vail Resorts Inc
11.2021 - 04.2025
  • Supervised a team of up to 20 lift operators, coordinating daily schedules, ensuring safety protocols were followed, and helping the team stay efficient during high-volume days.
  • Helped manage operations for 5+ ski lifts, moving thousands of guests safely and smoothly across the mountain each day, even during peak holiday weeks.
  • Maintained 100% compliance with all operational checklists, reporting requirements, and regulatory safety standards.

Front Desk Associate

Marriott
05.2024 - 09.2024
  • Delivered high-level customer service to 150+ guests daily, managing bookings, billing, and issue resolution.
  • Handled payments and transactions totaling over $10,000 a day with full compliance and zero discrepancies.


Customer Service Representative

Kennelwood Pet Resorts
06.2019 - 10.2021
  • Served as the first point of contact for clients, assisting with scheduling services like daycare, grooming, training, and overnight boarding for 50–150 pets per day.
  • Built positive relationships with repeat clients and their pets by remembering names, preferences, and special needs—creating a personalized experience that kept people coming back.
  • Maneuvered escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Bachelor of Arts - Sociology

Lindenwood University
Saint Charles, MO
05-2021

Skills

  • Time management
  • Detail-oriented approach
  • Guest relations
  • POS software
  • Conflict management
  • Training and mentoring

Languages

French
Professional Working

Timeline

Front Desk Associate

Marriott
05.2024 - 09.2024

Lift Operations Lead

Vail Resorts Inc
11.2021 - 04.2025

Customer Service Representative

Kennelwood Pet Resorts
06.2019 - 10.2021

Bachelor of Arts - Sociology

Lindenwood University

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