Collaborative customer service expert with a Bachelor's in Marketing, a Master's in Advertising, and experience with Graphic Design and event planning.
Overview
11
11
years of professional experience
Work History
Target Guest Advocate
Target
10.2023 - Current
De-escalating negative situations and recovering the guest shopping experience while following Target's policies.
Operate cash registers with zero overages or shortages, and oversee self-checkout areas.
Speak to the benefits of the Target RedCard and assist guests through the application process.
Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
Brand Ambassador
Various Companies (Popbookings, unaffiliated)
01.2019 - Current
Visit 100-200 businesses per activation and another locations of interest to distribute promotional materials,
Make TV and radio appearances as mascot character to promote upcoming films.
Owner
Cafe Kira Hoshi
08.2013 - 07.2023
Planned and hosted themed events at conventions based in Florida.
Developed and maintained strong relationships with vendors and convention staff for up to 10 years.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting and financial reporting.
Art Direction Intern
City National Bank of Florida
04.2022 - 06.2022
Worked client side with ad agencies on campaigns to make the CNBCFL's branding more consistent.
Edited videos with quick turnaround for internal company training.
Created content for websites, emails, and social media.
Receptionist / Website Administrator
Downtown Miami Charter School
06.2019 - 02.2021
Greeting and assisting stakeholders in person, over the phone, and via email.
Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
Update school website daily.
Education
Master of Arts - Masters in Global Strategic Communications & Art Direction
Florida International University
Miami, FL
2022
Bachelor of Arts - Marketing
Florida International University
Miami, FL
2018
Skills
Bilingual
Customer service excellence
Vendor Relations
Business marketing
Graphic Design
Video Editing
Illustration
Timeline
Target Guest Advocate
Target
10.2023 - Current
Art Direction Intern
City National Bank of Florida
04.2022 - 06.2022
Receptionist / Website Administrator
Downtown Miami Charter School
06.2019 - 02.2021
Brand Ambassador
Various Companies (Popbookings, unaffiliated)
01.2019 - Current
Owner
Cafe Kira Hoshi
08.2013 - 07.2023
Master of Arts - Masters in Global Strategic Communications & Art Direction