Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Carreno

Carolina Carreno

Miami,FL

Summary

Collaborative customer service expert with a Bachelor's in Marketing, a Master's in Advertising, and experience with Graphic Design and event planning.

Overview

11
11
years of professional experience

Work History

Target Guest Advocate

Target
10.2023 - Current
  • De-escalating negative situations and recovering the guest shopping experience while following Target's policies.
  • Operate cash registers with zero overages or shortages, and oversee self-checkout areas.
  • Speak to the benefits of the Target RedCard and assist guests through the application process.
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.

Brand Ambassador

Various Companies (Popbookings, unaffiliated)
01.2019 - Current
  • Visit 100-200 businesses per activation and another locations of interest to distribute promotional materials,
  • Make TV and radio appearances as mascot character to promote upcoming films.

Owner

Cafe Kira Hoshi
08.2013 - 07.2023
  • Planned and hosted themed events at conventions based in Florida.
  • Developed and maintained strong relationships with vendors and convention staff for up to 10 years.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting and financial reporting.

Art Direction Intern

City National Bank of Florida
04.2022 - 06.2022
  • Worked client side with ad agencies on campaigns to make the CNBCFL's branding more consistent.
  • Edited videos with quick turnaround for internal company training.
  • Created content for websites, emails, and social media.

Receptionist / Website Administrator

Downtown Miami Charter School
06.2019 - 02.2021
  • Greeting and assisting stakeholders in person, over the phone, and via email.
  • Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
  • Update school website daily.

Education

Master of Arts - Masters in Global Strategic Communications & Art Direction

Florida International University
Miami, FL
2022

Bachelor of Arts - Marketing

Florida International University
Miami, FL
2018

Skills

  • Bilingual
  • Customer service excellence
  • Vendor Relations
  • Business marketing
  • Graphic Design
  • Video Editing
  • Illustration

Timeline

Target Guest Advocate

Target
10.2023 - Current

Art Direction Intern

City National Bank of Florida
04.2022 - 06.2022

Receptionist / Website Administrator

Downtown Miami Charter School
06.2019 - 02.2021

Brand Ambassador

Various Companies (Popbookings, unaffiliated)
01.2019 - Current

Owner

Cafe Kira Hoshi
08.2013 - 07.2023

Master of Arts - Masters in Global Strategic Communications & Art Direction

Florida International University

Bachelor of Arts - Marketing

Florida International University
Carolina Carreno