Joaquin Cota
Tucson,AZ
Summary
Dynamic professional with a proven track record at Target, excelling in customer interaction and problem resolution. Skilled in enhancing guest satisfaction and loyalty through attentive service and efficient POS system use. Demonstrated ability to improve productivity by over 30%, showcasing a strong service orientation and a keen eye for detail.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
7
7
years of professional experience
Work History
Target Guest Advocate
Target
11.2020 - Current
- Resolved customer inquiries to improve guest satisfaction.
- Assisted guests with product selections, ensuring a positive shopping experience.
- Addressed guest concerns promptly to maintain store's reputation.
- Facilitated checkout processes for seamless transactions.
- Managed returns and exchanges to enhance customer loyalty.
- Encouraged repeat visits by building rapport with guests.
Car Detailer
Gower
05.2018 - 08.2024
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Busser
El Charro
04.2023 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Associate of Science - Accounting
Pima Community College
Tucson, AZ05-2025
High School Diploma -
Sahuaro High School
Tucson, AZ05-2020
Skills
- Customer interaction
- Problem resolution
- Service orientation
- Guest engagement
- Attention to detail
- Conflict resolution
- POS systems
- Empathy in service
Languages
Spanish
Limited Working
Timeline
Busser
El Charro
04.2023 - 08.2023
Target Guest Advocate
Target
11.2020 - Current
Car Detailer
Gower
05.2018 - 08.2024
Associate of Science - Accounting
Pima Community College
High School Diploma -
Sahuaro High School