Jorge Hernandez Perez
Renton,WA
Summary
Adept at fostering customer loyalty and enhancing guest experiences, I excelled in roles at Target and Juma, demonstrating superior customer service and stress tolerance. By mentoring staff and optimizing payment processes, I significantly contributed to operational efficiency and guest satisfaction. My approach combines relationship building with proficient payment handling, showcasing a balance of hard and soft skills
Overview
3
3
years of professional experience
Work History
Target Guest Advocate
Target
01.2023 - 05.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Barista Shift Lead
Juma
03.2021 - 12.2022
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
Education
Associate of Arts - Informatics
Seattle Central Community College
Seattle, WA06.2024
High School Diploma -
Cleveland High School Stem
Seattle, WA06.2022
Skills
- Customer Service
- Guest accommodations
- Payment Processing
- Stress Tolerance
- Relationship Building
- Employee Coaching
Timeline
Target Guest Advocate
Target
01.2023 - 05.2024
Barista Shift Lead
Juma
03.2021 - 12.2022
Associate of Arts - Informatics
Seattle Central Community College
High School Diploma -
Cleveland High School Stem