Carolina Castillo
Phoenix,AZ
Summary
Dynamic sales professional with proven success at AT&T, excelling in customer engagement and team leadership. Adept at utilizing Salesforce for sales tracking and fostering positive client relationships. Recognized for enhancing operational efficiency and creating memorable customer experiences, driving repeat business and satisfaction in high-pressure environments. Bilingual and committed to excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate Manager
AT&T
Phoenix, AZ
06.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
Sales Associate
Cricket Wireless
Phoenix, AZ
02.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Mixologist
Zoyo Neighborhood Yogurt
Phoenix, AZ
06.2020 - 02.2022
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Education
AAEC SOUTH MOUNTAIN HIGH SCHOOL
Phoenix, AZ05.2022
Skills
- Customer engagement
- Meeting management
- Salesforce proficiency
- Sales team leadership
- Social media marketing
- Positive and upbeat
- Sales tracking
- Bilingual in language
Languages
English
Spanish
Timeline
Sales Associate Manager
AT&T
06.2024 - Current
Sales Associate
Cricket Wireless
02.2022 - 04.2023
Mixologist
Zoyo Neighborhood Yogurt
06.2020 - 02.2022
AAEC SOUTH MOUNTAIN HIGH SCHOOL