Carolina Castillo
Miami,FL
Summary
Insurance Sales Agent 220 P&C/215 Life & Health License dedicated to high levels of customer satisfaction, passionate and self-motivated. Bilingual licensed professional with comprehensive knowledge of insurance products and financial services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Primerica
02.2022 - Current
- Call center experience for over 4 years
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Delivered prompt service to prioritize customer needs.
Sales- Customer Service Manager
State Farm Insurance Agency – Kristy Lopez
08.2010 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Experienced in Home-Auto-Life-Flood-Citizens sales and service
- Call center experience for over 4 years
Education
High School Diploma -
Norland Senior High School
Miami, FLBusiness Administration
Broward College
Hollywood, FL220 Property & Casualty License, 215 Life & Health License
Central Insurance School of Florida
Miami, FLCertification
P & C License 220
Life & Health 215
Languages
Spanish
Full Professional
Timeline
Sales and Service Representative
Primerica
02.2022 - Current
Sales- Customer Service Manager
State Farm Insurance Agency – Kristy Lopez
08.2010 - 01.2022
High School Diploma -
Norland Senior High School
Business Administration
Broward College
220 Property & Casualty License, 215 Life & Health License
Central Insurance School of Florida
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