I am an accomplished professional with a strong background in Human Resources and people management, known for driving success through effective leadership and collaboration. In my role as an Administrative Manager at Cushman & Wakefield, I provided formal leadership, mentoring, and supervision while actively participating in diversity and inclusion initiatives as the National board co-chair for UNITY, our LGBTQ+ employee resource group. I have a proven track record in managing strategic sales operations and leading teams as an Inside Sales Supervisor at Pilot Flying J. My commitment to fostering a positive work culture and promoting diversity, paired with my expertise in performance management, employee coaching, and policy adherence, positions me as a valuable asset in roles that prioritize human resources and people management.
Hi, I’m
Carolina Clammer
Dallas,TX
Summary
Overview
12
years of professional experience
Work History
Cushman & Wakefield
Administrative Manager
01.2021 - Current
Job overview
- Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner.
- Provide formal leadership, mentoring, and supervision to the administrative and operations support staff, including overseeing all facility management, vendor relations, and accounts payable submissions.
- Identify opportunities to improve operations and processes by developing, implementing, and executing innovative solutions in partnership with the Transformation Team.
- Serve as the National board co-chair for UNITY, an employee resource group, responsible for leading weekly meetings, organizing national initiatives, and executing global events, demonstrating a commitment to diversity and inclusion.
- Organize, assist, oversee, and lead internal meetings and events, enhancing communication and team cohesion.
- Collaborate with counterparts in other markets to learn and utilize best operational practices, fostering a culture of continuous improvement.
- Partner with talent acquisition on all recruiting, on-boarding, and off-boarding processes, ensuring a smooth and positive experience for employees.
- Lead performance management, employee coaching, counseling, and policy adherence in conjunction with HR, emphasizing strong people management skills.
- Take timely action with Human Resources to correct unsatisfactory conditions or performance issues, demonstrating a proactive approach to problem-solving.
- Oversee and manage the purchasing and maintenance of office supplies and equipment, maintaining a cost-effective and well-equipped workspace.
- Promote a culture of compliance for fee-earners and administrators to routinely update the CRM system, emphasizing attention to detail and data accuracy.
- Collaborate with the Director of Operations to follow up with fee-earners to update pipeline and forecasting data, contributing to strategic planning and decision-making processes.
- Responsible for partnering with talent acquisition on all recruiting, on-boarding, and off-boarding.
- Lead performance management, employee coaching, counseling, and policy adherence in conjunction with HR.
- Take timely action with Human Resources to correct unsatisfactory conditions or performance issues.
- Promote a culture of compliance for fee-earners and administrators to routinely update CRM system.
- Work with Director of Operations to follow up with fee-earners to update pipeline and forecasting data.
Cushman & Wakefield
UNITY National Co-Chair
09.2022 - Current
Job overview
- Co-lead UNITY, the Cushman & Wakefield LGBTQ+ Employee Resource Group (ERG), dedicated to promoting diversity, inclusion, and belonging in the workplace.
- Spearhead national initiatives within UNITY, collaborating with ERG members across different locations and departments to drive impactful change resulting in a 20% annual increase in membership growth.
- Plan and execute global events and activities that celebrate diversity and promote cross-cultural understanding.
- Act as a diversity and inclusion advocate, representing UNITY in discussions with company leadership and HR.
- Collaborate with other ERGs and affinity groups to promote intersectionality and diversity across the company.
Ida B Wells Downtown Montessori Academy
President of PTO
05.2023 - Current
Job overview
- Assume the role of President within the PTO, providing visionary leadership and guiding the organization toward its goals.
- Lead and collaborate with the PTO board members, setting strategic priorities and overseeing the planning and execution of initiatives.
- Act as a liaison between parents, teachers, and school administrators, facilitating effective communication and partnership.
- Champion the interests and concerns of parents within the school community, advocating for positive change and improvements.
- Play a pivotal role in decision-making processes, particularly related to fundraising, community-building, and educational enhancements.
- Initiate and coordinate fundraising efforts, ensuring the availability of resources to support school programs and activities.
- Represent the PTO in external forums and events, contributing to the school's positive image and community engagement.
- Work collaboratively with the PTO team to enhance the overall educational experience for students at Ida B. Wells Dallas Montessori Academy.
Ida B. Wells Downtown Montessori Academy
Vice President of PTO
05.2021 - 05.2023
Job overview
- Serve as the Vice President of the PTO, contributing to the overall leadership and strategic direction of the organization.
- Collaborate closely with the PTO President and other board members to plan and execute initiatives that benefit the school community.
- Assist in the development and implementation of PTO programs, events, and activities, promoting engagement and support from parents, teachers, and students.
- Represent the PTO in meetings and communications with school administrators, fostering a productive relationship between the parent and school communities.
- Play a key role in decision-making processes related to fundraising, school improvements, and community-building efforts.
- Contribute to the PTO's mission of enhancing the educational experience and well-being of students at Ida B. Wells Dallas Montessori Academy.
- Act as an advocate for parents' voices and concerns within the school community.
Ida B. Wells Dallas Montessori Academy PTO
Head of Fundraising
08.2020 - Current
Job overview
- Spearhead fundraising initiatives to support the school's programs and activities, demonstrating strong leadership and organizational skills.
- Collaborate with PTO members and volunteers to plan and execute successful fundraising events and campaigns, fostering teamwork and community engagement.
- Develop and manage fundraising budgets, ensuring efficient allocation of resources and maximizing financial support for the school.
- Maintain open communication with parents, teachers, and school administrators to align fundraising efforts with the school's needs and priorities.
- Oversee the coordination of various fundraising events, such as Spirit Nights, Fun Run, Fall Festival and Raise Craze to help raise money for our school.
- Act as a liaison between the PTO and school administration, facilitating a positive and productive relationship.
Chick Happy Hour, LGBTQ+ Networking Mixer
Co-Host
01.2012 - Current
Job overview
- Collaborate in planning and hosting Chick Happy Hour, a prominent LGBTQ+ networking event, fostering a sense of community and inclusion.
- Lead coordination efforts, including venue selection, event promotion, and program development, demonstrating organizational and communication skills.
- Facilitate networking opportunities, creating a welcoming and supportive environment for LGBTQ+ professionals and allies.
- Engage with event attendees, ensuring positive experiences and meaningful connections among participants.
- Play a key role in promoting diversity and inclusion within the LGBTQ+ community and beyond.
Scout Troop
Leader
08.2021 - 07.2023
Job overview
- Planned and led engaging troop meetings and activities, fostering teamwork and leadership skills among girls aged 5-8.
- Organized and coordinated annual cookie sales campaign, surpassing sales goals by 20%.
- Ensured the safety and well-being of troop members during outdoor trips, activities and projects.
- Managed troop finances, including budgeting for activities and executing successful fundraising efforts.
- Provided mentorship and guidance to girls while encouraging development of their own leadership skills through hands-on experiences.
Pilot Flying J
Senior Analyst
05.2019 - 03.2020
Job overview
- Intermediate knowledge of CRM for lead, contact, pipeline and forecast management including Salesforce, Velocify, Vanilla Soft and Tableau
- Product owner for Vanilla Soft and responsible for project management, software integration, daily maintenance, and its success
- Responsible for daily performance reports and updates relative to entire sales department
- Provide weekly update on sales performance to leadership team including supervisors, managers, and executives
- Track key metrics such as sales pipeline, scorecard, stack ranks and monthly results to help leadership interpret how the sales team is tracking against goals
- Formulate monthly sales forecasting and reporting through Salesforce and other company tools, coordinate planning and execution for new initiatives and report on progress and results
- Build and maintain analytical tools for the sales department that support day-to-day business needs.
Inside Sales Supervisor
02.2018 - 05.2019
Job overview
- Management responsibilities including hiring, training, retaining, delegating work assignments, reviewing performance, coaching, and giving positive and constructive feedback
- Creating a team environment that rewards achievement and makes individuals want to come to work each day
- Establish the goals and objectives of my team, assign tasks, and review work
- Listen to phone calls throughout the day and shadow team members to improve performance and provide on-the-spot coaching
- Conduct regular sales meetings to communicate and motivate account managers and ensure good working discipline leading to sales/ quota achievement
- Develop objectives and measures for each sales representative and complete annual reviews and personal development plans.
Account Development Manager
08.2017 - 02.2018
Job overview
- Establish, develop, and grow new business relationships over the phone with companies in New Mexico, Colorado, Kansas, Arizona, and Central Canada
- Use of Salesforce, Ambition and Velocify to track activity and daily progress
- Handle and resolve all data management, necessary paperwork and incoming inquiry calls for customers using external sources such as CRM, search engines, internal reports, and social media
- Engage prospective customers via phone daily with an average of 40 calls, 2.5 hours of talk time and 25% of the day spent on the phone
- Create a solid pipeline meeting a given quota of business opportunities
- Contribute individually to the team targets and achieve a high level of client satisfaction while maintaining top 3 representative for conversion percentage, new account set up and quota attainment.
Genius; Apple
06.2014 - 07.2017
Job overview
- As a certified software and hardware technician, including all devices, my input makes up 30% of the positive feedback our store receives of all 125 employees with an overall positive report of 93% in my tenure (goal is 70% and average is 53%)
- In Q1 alone, I received 89 responses from customers with accolades ranging from my technical expertise and results to empathy and likeability by clients making me the #1 ranked technician for the whole DFW area (Ft
- Worth, Plano, Dallas, Frisco, and Southlake locations)
- Training facilitation for new employees falls under my scope both on the floor and the classroom as well as any keynotes to execs when new safety, technology and success tips are distributed
- Responsible for maintaining open conversations for improvement, concerns and serves as a mentor or new employees
- Implements Apple’s business philosophy into all daily activities to ensure long-term customer loyalty and brand consistency; the corporate culture extends into all facets of daily operations and is a reflection of my measured success
- As evidenced by the volume of our store, my ability to multitask and not miss a mark of excellence is one of my strongest contributions: I service and output a higher number of clients without taking away from the integrity of my deliverable
- Leadership, Committees, Internships & Extras
Education
McKinsey Academy Remote
Certificate from Management Accelerator Program
10.2023
University Overview
Ashford UniversityClinton, Iowa
Master of Arts from Teaching And Learning With Technology
12.2009
University Overview
Summa Cum Laude Graduate
Austin CollegeSherman, TX
Bachelor of Arts from English and French Studies
05.2007
University Overview
- Art Scholarship Recipient
- Honoree of Pi Delta Phi , French National Honor Society
Skills
- Fluent in English and Portuguese both written and spoken with excellent communication skills overall
- Experienced leader with dynamic abilities in promoting teamwork while being a highly independent self-starter
- Adept in human resources and people management, including performance management, employee coaching, counseling, and policy adherence
- Proven track record in internal and external client success with a portfolio of written testimonials highlighting value-added contributions
- Demonstrated ability in verbal training, simplifying complex business or technical concepts to facilitate understanding
- Proficient in using HR software and tools for talent acquisition, onboarding, and off-boarding processes
- Expertise in strategic planning, forecasting, and pipeline management to support business growth
- Strong organizational skills with experience in event planning and management
- Flexibility and adaptability in diverse environments, cultures, and languages
- Excellent education, training, and measurable feedback from internal and external clients
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
President of PTO
Ida B Wells Downtown Montessori Academy
05.2023 - Current
UNITY National Co-Chair
Cushman & Wakefield
09.2022 - Current
Leader
Scout Troop
08.2021 - 07.2023
Vice President of PTO
Ida B. Wells Downtown Montessori Academy
05.2021 - 05.2023
Administrative Manager
Cushman & Wakefield
01.2021 - Current
Head of Fundraising
Ida B. Wells Dallas Montessori Academy PTO
08.2020 - Current
Senior Analyst
Pilot Flying J
05.2019 - 03.2020
Inside Sales Supervisor
02.2018 - 05.2019
Account Development Manager
08.2017 - 02.2018
Genius; Apple
06.2014 - 07.2017
Co-Host
Chick Happy Hour, LGBTQ+ Networking Mixer
01.2012 - Current
McKinsey Academy
Certificate from Management Accelerator Program
Ashford University
Master of Arts from Teaching And Learning With Technology
Austin College
Bachelor of Arts from English and French Studies
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