Carolina Cole
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
15
15
years of professional experience
Work History
Stay-at-home mom
My Family Members
03.2014 - Current
- Helping the children with their homework and being their teacher during Covid-19.
- Cleaning and keeping the home clean and sanitized.
- Planning meals and cooking for the family.
- Managing the day-to-day care and well-being of my children.
- Coordinating activities and managing tasks for my children.
- Volunteered at my children's school and am currently on the PTO board.
Customer Service Representative
Threads Consignment Boutique
08.2013 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Blockbuster Video
08.2008 - 11.2012
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Substitute Teacher
Prosser School District
01.2012 - 06.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Collaborated with colleagues to develop innovative approaches to teaching.
Education
Bachelor of Arts - Elementary Education
Central Washington University
Ellensburg, WA06.2011
Associate of Arts -
Columbia Basin College
Pasco, WA12.2008
High School Diploma -
Pasco High School
Pasco, WA06.2005
Skills
- Household Management
- Expense Reimbursements Tracking
- Accounts Payable and Accounts Receivable
- Good Communication Skills
- Verbal and Written Communication
- Product and Service Management
- General Housekeeping
- Lesson Implementation
- Group and Individual Instruction
- IEP Understanding
Timeline
Stay-at-home mom
My Family Members
03.2014 - Current
Customer Service Representative
Threads Consignment Boutique
08.2013 - 03.2014
Substitute Teacher
Prosser School District
01.2012 - 06.2012
Customer Service Representative
Blockbuster Video
08.2008 - 11.2012
Bachelor of Arts - Elementary Education
Central Washington University
Associate of Arts -
Columbia Basin College
High School Diploma -
Pasco High School
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