Autumn Johnson
Marshall,MO
Summary
Dedicated customer service professional skilled in communication, problem-solving, and attention to detail. Proven ability to enhance customer relationships and achieve service goals through positive interactions and effective conflict resolution.
Overview
7
7
years of professional experience
Work History
Stay-at-Home Mom
Stay-at-Home Mom
Marshall, MO
08.2021 - Current
- Coordinated educational activities, supporting child development through structured learning experiences.
- Managed household schedules and routines, optimizing family engagement in activities and appointments.
- Prepared nutritious meals while accommodating dietary preferences and needs.
- Organized family events, ensuring seamless execution of logistics and enhancing family connections.
Customer Service Associate
Dollar General
Brunswick, Missouri
01.2021 - 08.2021
- Resolved customer complaints with empathy and professionalism.
- Assisted customers with product inquiries and provided accurate information.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Collaborated with team members to ensure stock availability and presentation.
- Maintained store cleanliness and organized merchandise displays.
Customer Service Associate
Factory Connection
Marshall, Missouri
11.2020 - 01.2021
- Resolved customer complaints with empathy, fostering loyalty and satisfaction.
- Supported customer service goals by building positive relationships through friendly and knowledgeable communication.
- Assisted customers with product inquiries, ensuring accurate information for informed purchasing decisions.
- Processed transactions efficiently using point-of-sale systems.
- Facilitated product returns by guiding customers through the return process effectively. and exchanges for customer transactions.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to ensure stock availability and presentation.
Customer Service Associate
Casey's General Store
Brunswick, Missouri
01.2020 - 12.2020
- Resolved customer complaints with empathy and professionalism.
- Assisted customers with product inquiries and provided accurate information.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Collaborated with team members to ensure stock availability and presentation.
- Maintained store cleanliness and organized merchandise displays.
Education
High School Diploma -
Marshall High School
Marshall, MO05-2020
Some College (No Degree) - Medical Billing And Coding
DeVry University
Lisle, IL09-2026
Skills
- Customer service
- Attention to detail
- Problem solving
- Time management
- Planning and leading activities
- Household management
- Effective communication
- Communication skills
- Data entry
- Medical billing
Timeline
Stay-at-Home Mom
Stay-at-Home Mom
08.2021 - Current
Customer Service Associate
Dollar General
01.2021 - 08.2021
Customer Service Associate
Factory Connection
11.2020 - 01.2021
Customer Service Associate
Casey's General Store
01.2020 - 12.2020
High School Diploma -
Marshall High School
Some College (No Degree) - Medical Billing And Coding
DeVry University