Carolina Contreras
Sweetwater,TN
Summary
Dynamic and detail-oriented professional with experience at Sweetwater Hospital Association, excelling in data processing and customer service. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skilled in CRM software and data validation, with a strong commitment to teamwork and understanding customer needs.
Overview
14
14
years of professional experience
Work History
Data Processing Customer Service Representative
Sweetwater Hospital Association
01.2020 - 11.2024
- Processed patient data with accuracy, ensuring timely updates to electronic health records.
- Assisted customers in navigating hospital services, enhancing overall patient satisfaction.
- Collaborated with healthcare teams to improve communication and streamline information flow.
- Resolved customer inquiries efficiently, contributing to increased service quality and response times.
Store Manager's Assistant
Save A Lot
Sweetwater, TN
08.2010 - 12.2023
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management processes, maintaining accurate stock levels and product displays.
- Trained new employees on store policies, procedures, and customer service best practices.
- Collaborated with management to implement promotional strategies that enhanced sales performance.
Skills
- Microsoft office
- Typing speed
- Data validation
- CRM software
- Customer service
- Data processing
- Skilled in database
- Teamwork
- Problem-solving skills
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Understanding customer needs
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Data Processing Customer Service Representative
Sweetwater Hospital Association
01.2020 - 11.2024
Store Manager's Assistant
Save A Lot
08.2010 - 12.2023