Amber Guy
Goodyear,AZ
Summary
Hardworking Processing Service Representative known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Currently, I have 1 year experience in assisting Under Writers with Processing information on policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Data Processing Customer Service Representative
Chubb Insurance
12.2022 - Current
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Verified accuracy of data before transcribing.
- Assisted with development of data entry procedures to streamline data processing.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Waitress
Olive Garden Restaurant
05.2022 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Account Manager
Discover Finacial Services
03.2015 - 06.2019
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Opened new accounts and made changes to existing accounts.
- Helped customers prepare documents required to complete transactions and process requests.
- Identified customer desires and goals through needs-based sales tactics.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Processed applications for new accounts.
Education
Some College (No Degree) - Culinary Arts
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Problem Solving
- Task Prioritization
- Active Listening
- Report Generation
- Customer Service
- Quality Assurance
- Organizational Skills
- Technical Support
- Telephone Etiquette
- Microsoft Office
- Time Management
- Word Processing
- Account Management
Timeline
Data Processing Customer Service Representative
Chubb Insurance
12.2022 - Current
Waitress
Olive Garden Restaurant
05.2022 - 11.2022
Account Manager
Discover Finacial Services
03.2015 - 06.2019
Some College (No Degree) - Culinary Arts
Maricopa Community Colleges - Glendale Community College
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