Carolina De La O Perez
Manor,TX
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. I love learning new things and once I get into the hang of every company’s way of working, I become one of the most reliable employees.
Overview
2
2
years of professional experience
Work History
Cashier /Bilingual Customer Service Representative
Teal House Coffee and Bakery
Austin, TX
12.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Weekend Cleaning Crew Member
Air Bnb owners
Westlake, Texas
09.2022 - 08.2023
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Provided excellent customer service when interacting with customers or colleagues.
- Followed established health codes while performing duties.
- Kept records of daily tasks performed on job log sheets.
- Reported any damages or repairs needed to supervisor immediately.
- Inspected facilities regularly for signs of wear or damage.
Toddler Childcare Provider
Momma Carolyn’s
Austin, TX
05.2022 - 12.2022
- Provide nurturing care and supervision to toddlers in a safe and secure environment.
- Plan activities that are appropriate for the age group, such as arts and crafts, reading stories, singing songs, playing games, and outdoor play.
- Organize field trips to local parks or other educational attractions.
- Feed toddlers meals and snacks according to daily schedule.
- Teach basic manners such as saying please and thank you.
- Encourage positive behavior by providing reinforcement through verbal praise or rewards.
- Maintain accurate records of each child's progress including any developmental milestones reached or behavioral issues that may arise.
- Ensure safety at all times by monitoring activities closely, implementing safety rules, and responding quickly to any potential hazards.
- Develop individualized lesson plans based on the interests of each toddler.
- Assist with the transition from home-to-school routines including helping them learn how to dress themselves independently.
- Engage with parents about their child's development and address any concerns they have regarding their child’s care.
- Administer first aid when necessary in case of minor injuries or illnesses.
- Collaborate with other staff members to ensure consistency in care between shifts.
- Follow all state regulations related to childcare centers including licensing laws and health requirements.
Education
High School Diploma -
Kipp Austin Collegiate
Austin, TX05-2022
Some College (No Degree) - Business Administration And Management
Austin Community College
Austin, TXSkills
- Cash Handling
- Payment Processing
- ID Verification
- Customer Service
- Payment Collection
- Product Recommendations
- Cash Register Operation
- Issue Resolution
- Complex Problem-Solving
- Cash Management
- Order Packaging
- Regulatory Compliance
- Staff Mentoring
- Written and verbal communication
- Bilingual fluency in Spanish and English
- Training & Development
Timeline
Cashier /Bilingual Customer Service Representative
Teal House Coffee and Bakery
12.2022 - Current
Weekend Cleaning Crew Member
Air Bnb owners
09.2022 - 08.2023
Toddler Childcare Provider
Momma Carolyn’s
05.2022 - 12.2022
High School Diploma -
Kipp Austin Collegiate
Some College (No Degree) - Business Administration And Management
Austin Community College