Carolina Drush
Volcano,California
Summary
Dynamic customer service professional with a proven track record at Bank of America, excelling in problem-solving and communication. Recognized for enhancing client satisfaction through effective relationship-building and meticulous attention to detail. Reliable and honest, adept at managing multiple tasks while ensuring compliance and quality in service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service/ Driver Representative
California Dental Arts
San Ramon, CA
2021 - 09.2025
- Delivered exceptional customer service during deliveries, ensuring positive experiences for all clients.
- Operated delivery vehicle safely, adhering to traffic regulations and company policies.
- Assisted in loading and unloading packages, maintaining efficiency and organization.
- Communicated effectively with customers regarding delivery schedules and product information.
- Maintained accurate records of deliveries and customer interactions for quality assurance purposes.
Home Caretaker
Self-employeed
San Lorenzo, CA
01.2020 - 09.2022
- Provided personalized care and companionship to clients, enhancing their quality of life.
- Developed and implemented individualized care plans tailored to client needs and preferences.
- Assisted clients with daily living activities, including meal preparation, medication management, and personal hygiene.
- Monitored client health conditions and reported changes to family members or healthcare professionals promptly.
- Collaborated with families to establish trust and ensure open communication regarding client well-being.
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
Call Center Representative
Bank of America
Rio Rancho, NM
04.2007 - 06.2008
- Managed high-volume inbound calls to resolve customer inquiries and issues.
- Provided accurate information on banking products and services to enhance customer satisfaction.
- Assisted customers with account management, ensuring compliance with bank policies.
- Documented call interactions in CRM system for tracking and follow-up purposes.
Courier
FedEx
Pleasanton, CA
11.1990 - 10.2005
- Delivered packages efficiently while adhering to safety protocols and company policies.
- Managed delivery routes to optimize time and resource utilization.
- Trained new couriers on operational procedures and best practices.
- Maintained accurate records of deliveries and customer interactions using tracking software.
Food Server
Black Angus Restaurant
San Lorenzo, CA
11.1977 - 10.1986
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on restaurant procedures and service standards.
- Managed multiple tables efficiently while maintaining high-quality service.
Education
High School Diploma - General
Arroyo High School
San Lorenzo, CACertificate - Computer And Information Sciences
Chabot College
Hayward, CA10.2005
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Strong working relationships
- Dependability and honesty
Timeline
Home Caretaker
Self-employeed
01.2020 - 09.2022
Call Center Representative
Bank of America
04.2007 - 06.2008
Courier
FedEx
11.1990 - 10.2005
Food Server
Black Angus Restaurant
11.1977 - 10.1986
Customer Service/ Driver Representative
California Dental Arts
2021 - 09.2025
High School Diploma - General
Arroyo High School
Certificate - Computer And Information Sciences
Chabot College