Carolina Estrada

• Created employee schedules and made sure each shift was properly staffed.
• Checked in and out and provided excellent customer service throughout their stay.
• Resolved guests concerns, billing issues, and payment discrepancies quickly and professionally.
• Managed direct billing accounts, folios, and daily financial transactions.
• Prepared long-term stays and corporate rate agreements for local businesses.
• Managed Hotel third-party booking sites such as Expedia, Booking.com, and Hotels.com to manage sales and reservations.
• Communicated directly with corporate office to resolve guests complaints and ensure concerns were handled appropriately.

Software and Tools

• Opera Cloud ( Property System)
• Wyndham Community (Corporate System)
• Wyndham University (Employee learning Source)
• Excel (For Scheduling and Accounting purposes)
• Third-party Partner Websites (Example: Expedia, Booking.com, Hotels.com, Wyndham Hotels, etc...)

• Checked guests in and out, answered phones, and helped with anything they needed during my shift.
• Completed the nightly audit by closing out the business day and preparing the hotel system for the next day.
• Made sure all guests' charges, payments, and room balances were accurate before ending the day.
• Printed and organized the nightly reports for management.
• Solved guests' concerns and handled unexpected situations while keeping a calm and professional attitude.

Software & Tools

• Hilton PEP (Property Engagement Platform)
• Hilton OnQ (Property System)
• Hilton University ( Learning Source for employees)

• Scheduled hygiene and restorative appointments based on each patient's treatment needs.
• Greeted patients, checked them in and out and made sure they had a smooth experience from start to finish.
• Scanned and uploaded paperwork into patients' charts / document center.
• Verified dental insurance benefits, contacted insurance companies for benefit breakdowns, and confirmed patient eligibility before appointments.
• Submitted insurance claims and helped resolve billing and insurance questions.
• Collected and posted payments to patients' accounts.
• Prepared treatment estimates and explained insurance coverage, out-of-pocket costs, and payment options to patients.
• Reviewed recommended treatment with patients and helped them understand their next steps and future appointments.
• Email / Faxed X-rays and patient records to specialists for referrals.
• Prepared and called in prescriptions with the doctor's approval, communicating with pharmacies to ensure patients received their medications promptly.

Software & Tools

• Dentrix Practice Management Software
• Sidexis Digital Imaging Software
• Dental Insurance Providers Websites
• Weave (patient texting and communication)
• Microsoft Office (Word, Excel, Outlook)