Christian Perez
Monterey,CA
Summary
Bilingual Front Office Specialist with proven ability to manage customer service operations efficiently. Strong skills in managing financial transactions, problem-solving, and improving operational flow. Known for delivering high levels of customer satisfaction in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Specialist
Northern California Retina Vitreous Associates
Monterey, CA
07.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
Guest Services Assistant
Monterey Sports Center
Monterey
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Manage membership payments of facility members.
Front Desk Agent
Hyatt Regency Monterey
07.2019 - 07.2024
- Kept accounts in balance and ran daily reports to verify totals.
- Planned coverage needs and organized services to support incoming special events.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Managed the hotel of 556 in the absence of a manager.
Bellman
Portola Hotel & Spa
07.2016 - 07.2019
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
Education
High School Diploma -
Salinas High School
Salinas, CA06.2012
Skills
- Time management
- Problem-solving skills
- Bilingual (English & Spanish)
- Problem solving strength
- Speaking
- Safe and efficient driving
- Able to work in fast paced environments
Certification
CPR/AED Certification for Professional Rescuers
Languages
Spanish
Native or Bilingual
Timeline
Front Office Specialist
Northern California Retina Vitreous Associates
07.2024 - Current
Guest Services Assistant
Monterey Sports Center
10.2023 - Current
Front Desk Agent
Hyatt Regency Monterey
07.2019 - 07.2024
Bellman
Portola Hotel & Spa
07.2016 - 07.2019
High School Diploma -
Salinas High School