Lisa Daniel

• Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
• Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
• Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
• Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
• Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
• Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
• Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
• Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
• Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
• Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
• Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
• Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
• Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
• Greeted, registered and checked in patients.
• Determined amounts due and accepted payments.
• Provided forms to fill out or update and added latest information computer system.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Reviewed and updated customer information in database for accuracy.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Responded to inquiries from callers seeking information.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Developed and implemented office policies to enhance efficiency in operations.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided clerical support, addressing routine, and special requirements.
• Followed detailed directions from management to complete daily paperwork and computer data entry.

Assisted low income families with electric bill and rental payments.

Helped to keep them informed on healthcare, current job openings and grants to help them go back to a college or trade school to better themselves through our non profit organization and grant programs.

Participated in quarterly food distributions for low income individuals, families with small children, disabled and elderly in our county in order to ensure they had heat in the winter, air in the summer and food for their family members.

I worked a lot with DHS and NUB going over numbers and Paystubs and income guidelines.

• Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
• Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
• Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
• Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
• Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
• Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
• Implemented loss prevention measures by identifying high-risk items in the self-check-out area and alerting security personnel when necessary.
• Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
• Performed routine maintenance on self-checkout equipment, minimizing downtime and contributing to efficient store operations.
• Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
• Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
• Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
• Assisted customers with self-checkout machine operations.
• Engaged with customers and offered assistance upon entry into store.
• Maintained awareness of product locations to assist customers in finding requested items.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Performed cash, card and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Checked personal identifications during alcohol and tobacco sales.
• Used POS system to enter orders, process payments and issue receipts.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

I also did bank deposits on weekends for the store for a number of years. Which included coming in to contact large amounts of money and auditing paperwork.

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Verified cleanliness and organization of storage areas and carts.
• Adhered to professional house cleaning checklist.
• Dusted picture frames and wall hangings with cloth.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Handled requests for extra linens, toiletries and other supplies.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Washed and put away kitchen dishes, utensils and glassware.
• Returned emptied garbage receptacles to proper locations.

• Improved overall class participation by implementing group activities and project-based learning.
• Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
• Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
• Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
• Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
• Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
• Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
• Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
• Contributed to the development of new curriculum materials, enhancing the quality of instruction within the department.
• Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
• Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
• Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Supported classroom activities, tutoring, and reviewing work.
• Supported classroom maintenance and upkeep, organizing books and materials.
• Maintained safety and security by overseeing students in recess environments.
• Facilitated activities in small groups to reinforce concepts taught by class teacher.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Completed daily reports on attendance and disciplinary performance.
• Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
• Copied, organized and distributed classroom assignments or other paperwork.
• Encouraged small groups to discuss topics and explore concepts through hands-on activities.
• Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
• Handled class records for attendance, assignment grades and course participation scores.
• Taught courses under guidance of senior instructors.
• Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
• Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
• Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
• Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
• Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
• Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
• Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
• Reduced fuel costs through careful route planning and efficient driving practices that maximized fuel economy without compromising timeliness or safety.
• Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
• Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
• Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
• Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
• Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Transported passengers safely along prescribed routes according to tight schedules.
• Conducted pre-trip inspections of bus for safe operation.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Performed bus driving duties while keeping student safety in mind to maintain good safety record.
• Retained bus system, route and stop knowledge for informative customer advice.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
• Complied with traffic regulations to operate vehicles in safe and courteous manner.
• Inspected bus for any mechanical issues before departure.
• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Updated and maintained accurate trip logs and records.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
• Regulated heating, lighting and ventilating systems for passenger comfort.