Maria Henderson
Canal Winchester,OH
Summary
Adept at navigating complex insurance verification and patient relations, my tenure at Ohio Health Medical Center honed my exceptional communication and problem-solving skills. Specializing in file organization and bilingual support (English-Spanish), I boosted office efficiency and customer satisfaction, embodying a blend of meticulous attention to detail and empathetic customer service.
Overview
12
12
years of professional experience
Work History
Front Office Specialist
Ohio Health Medical Center
Pickerington, OH
03.2017 - 03.2022
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Answered and directed incoming calls in a professional manner.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Scheduled and confirmed patient appointments and consultations.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
- Wrote detailed clinical phone messages for physicians.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Interviewed patients to complete case histories and intake forms.
Administrative Assistant
FST Logistics Inc.
Columbus, OH
02.2013 - 04.2016
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Administrative Assistant
Dawson Careers
Columbus, Ohio
11.2012 - 02.2013
- Developed and maintained filing systems for confidential documents and records.
- Maintained inventory of office supplies and placed orders when necessary.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Production Controller
Republic Airways Holdings Inc
Columbus, OH
06.2010 - 10.2012
- Created reports on production performance for management review.
- Created reports detailing production progress and inventory levels.
- Organized daily operations of the production facility, including staffing schedules and equipment maintenance.
- Maintained accurate records of all products produced and shipped out.
- Ensured safety protocols were followed at all times in the production area.
- Printed and sorted paperwork for individual aircraft packages.
- Ensured compliance with hazardous materials, dangerous goods regulations.
Education
GED -
North Shore Community College
Danvers, MA01-1992
Skills
- Visitor assistance
- Exceptional communication
- File organization
- Expense tracking
- Meeting preparation
- Appointment scheduling
- Patient relations
- Customer service expertise
- Medical terminology
- Insurance verification
- Problem-solving capacity
- Simultaneous interpretation (English - Spanish)
Languages
English
Professional
Spanish
Professional
Timeline
Front Office Specialist
Ohio Health Medical Center
03.2017 - 03.2022
Administrative Assistant
FST Logistics Inc.
02.2013 - 04.2016
Administrative Assistant
Dawson Careers
11.2012 - 02.2013
Production Controller
Republic Airways Holdings Inc
06.2010 - 10.2012
GED -
North Shore Community College