Gloria Martinez Escobar
Tacoma
Summary
Results-driven professional with extensive experience in customer service, collections, sales, recruiting, and administrative support. Bilingual in English and Spanish with a strong commitment to professionalism, customer satisfaction, and team success. Quick to learn new systems, highly organized, and ready to contribute from day one. Available for immediate employment and able to pass required background checks and drug screenings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Specialist/Front Office Assistant
Evergreen Insulation
Tacoma, WA
09.2024 - Current
- Manage inbound and outbound calls, emails, and text communications with customers regarding appointments, account inquiries, and outstanding balances.
- Schedule, confirm, and coordinate customer appointments while maintaining accurate calendar records.
- Contact customers to provide appointment reminders and ensure timely service completion.
- Assist field crews by relaying customer information, payment methods, job details, and directions to service locations.
- Process invoices, review account balances, and maintain accurate customer records.
- Follow up with past-due accounts to secure payments and negotiate payment arrangements when appropriate.
- Resolve customer billing concerns professionally while maintaining positive client relationships.
- Prepare accounts for collections and maintain documentation of collection activities.
- Perform general office administrative duties including filing, data entry, document preparation, and customer correspondence.
- Support daily office operations by answering phones, and assisting customers with questions and service requests.
- Prepare and submit PSE applications and other required customer documentation.
Staffing Specialist
LaborWorks
Puyallup, WA
03.2023 - 07.2024
- Assisted job seekers throughout the hiring, onboarding, and job placement process, including walk-in applicants and scheduled appointments.
- Managed new hire documentation and compliance requirements, including I-9 verification, E-Verify processing, employment eligibility verification, and personnel file maintenance.
- Processed payroll, sick leave, timekeeping records, and employment verifications for temporary employees.
- Posted and managed online job advertisements, sourced candidates, and matched qualified applicants with client staffing needs.
- Built and maintained relationships with client companies through outbound calls and ongoing customer service support.
- Distributed and tracked required PPE for employees assigned to safety-sensitive job sites.
- Organized, facilitated, and supervised certification classes.
- Performed general office administration duties including filing, faxing, copying, scanning, data entry and document management.
- Maintained accurate employee and client records using Avionte staffing software.
COVID-19 Testing Site Manager
Curative Inc.
Olympia, WA
10.2021 - 12.2022
- Set up and prepared mobile Covid-19 testing sites daily, ensuring all supplies, equipment, safety protocols were in place prior to opening.
- Educated patients on proper self-administration of Covid-19 tests to ensure accurate sample collection while minimizing cross-contamination risks.
- Maintained strict infection control procedures while working in full PPE.
- Monitored appointment schedules and manged patient flow to ensure efficient testing operations throughout the day.
- Collected, organized, and documented test specimens in accordance with company procedures and regulatory requirements.
- Prepared and transported daily specimen shipments to FedEx for delivery to laboratory testing facilities.
- Sanitized testing stations, equipment, and work areas.
- Adhered to HIPAA regulations, quality assurance standards, and all company safety regulations.
Contact Tracer
Aerotek
Spanaway, WA
11.2020 - 07.2021
- Conducted outbound calls to individuals who tested positive for Covid-19 to provide notification, guidance, and public health information.
- Interviewed individuals to gather and document detailed contact information, exposure history, and relevant case details.
- Identified and notified individuals who may have been exposed to Covid-19 while maintaining strict confidentiality and professionalism.
- Maintained accurate electronic case files and entered data into state-approved databases in accordance with Washington State Department of Health requirements.
- Assessed individual needs and connected eligible individuals with available community resources, including food assistance, medication delivery, and other support services.
- Managed multiple active cases while maintaining accuracy, attention to detail, and compliance with privacy regulations.
- Provided compassionate customer service and support to individuals.
Housekeeper
Allied Residential
Seattle, WA
02.2020 - 10.2020
- Delivered high-quality cleaning services across a multi-building portfolio, including a 6-story apartment complex and administrative offices.
- Executed full-cycle cleaning duties (sanitizing, mopping, vacuuming, dusting, restroom maintenance, and trash removal) while adhering to safety and cleanliness standards.
- Supported multiple property sites, ensuring consistent presentation and maintenance across locations.
- Worked independently and efficiently to meet daily cleaning schedules and operational expectations.
Sales Associate
MetroPCS Corporate Store
Spanaway, WA
10.2015 - 01.2017
- Delivered exceptional customer service while exceeding sales goals through consultative selling techniques.
- Assisted customers in selecting wireless products, service plans, and accessories that best matched their needs.
- Built strong customer relationships, resulting in increased customer satisfaction and repeat business.
- Managed new account activations, upgrades, and service changes with a high degree of accuracy.
- Processed financial transactions and maintained accountability for cash handling and daily reconciliation.
- Contributed to the store achieving the company's top performance ranking for five consecutive months.
- Coordinated inventory management, merchandising, and stock replenishment to ensure product availability.
- Developed engaging social media content to promote products, services, and community outreach efforts.
- Maintained compliance with company policies while fostering a professional and customer-focused environment.
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WA06-2016
Skills
- Bilingual (English & Spanish)
- Customer Service
- Collections & Account Management
- Recruiting & Staffing
- Sales & Client Relations
- Microsoft Office Suite
- Avionté
- Data Entry
- Goal Oriented
- Problem Resolution
- Background Check Eligible
- Drug Screening Compliant
Certification
ParaProfessional Certification (481 score)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Specialist/Front Office Assistant
Evergreen Insulation
09.2024 - Current
Staffing Specialist
LaborWorks
03.2023 - 07.2024
COVID-19 Testing Site Manager
Curative Inc.
10.2021 - 12.2022
Contact Tracer
Aerotek
11.2020 - 07.2021
Housekeeper
Allied Residential
02.2020 - 10.2020
Sales Associate
MetroPCS Corporate Store
10.2015 - 01.2017
High School Diploma -
Spanaway Lake High School