Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
16
16
years of professional experience
Work History
Loan Administrator
Bank of Ocean City
Berlin, MD
04.2024 - Current
Reviewed loan applications and documents for accuracy, completeness and compliance with lending regulations.
Processed payments from customers and maintained accurate records of payment histories.
Monitored loan files to ensure all necessary documentation is received in a timely manner.
Updated customer databases with current account information and changes in status.
Maintained confidentiality of sensitive customer data according to company policies.
Updated client account information and records in company databases.
Prepared reports for customers with delinquent and irreconcilable accounts.
Loan Processor
The Farmers Bank of Willards
Willards, MD
06.2009 - 04.2024
Checked approvals against established bank and government lending standards.
Supported loan officers by ensuring timely, judicious and accurate loan processing.
Organized loan files, updated databases, prepared general correspondence and communicated with stuff and customers.
Followed up with appropriate loan officers for guaranty approval, charge off and maturity extension.
Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Maintained complete confidentiality in accordance with organization and legal requirements.
Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
Retrieved, sorted, copied, and filed all documents and paperwork.
Monitored borrower's accounts for delinquency or default status changes.
Performed loan calculations for amortization schedules, interest rates, payments.
Accounting Clerk Assistant
The Farmers Bank of Willards
Salisbury, Maryland
05.2018 - 10.2018
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts.
Worked with supervisor to address and resolve issues with documentation or financial entries.
Generated detailed reports outlining financial metrics for use by upper management.
Reconciled company credit cards, expense accounts and other expenses and financial records.
Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Bookkeeping Clerk
The Farmers Bank of Willards
Willards, MD
10.2012 - 05.2018
Prepared month-end closing entries for detailed reporting and recordkeeping.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Reduced financial discrepancies by accurately managing accounting documentation.
Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Reconciled bank and credit card accounts monthly.
Processed customer payments and set up payment plans.
Maintained accuracy when reviewing and reconciling general ledger.
Head Teller
Farmers Bank Of Lincoln
Ocean City, MD
06.2009 - 10.2012
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Completed monthly audits and managed overdraft reports.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Maintained optimal financial controls by securing funds and making accurate transactions.
Welcomed customers and offered pleasant service during entire transaction.
Reduced errors by double checking transactions.
Education
GED -
AGAPE Institution
Berlin MD
9 2006
Skills
Commercial Lending and Refinance
Verifying information
Gathering appraisals
Generating reports
Preparing applications
Processing documents
Proficient in LaserPro, Prosing, IQ Softwares
Preparing renewals, extensions
Languages
Spanish
Native/ Bilingual
Custom
I am bringing with me over 15 years of banking experience and experience related mortgage releases, deeds and all the knowledge that I acquirer becoming a real estate agent in 2022.
Assistant Vice President of Residential Lending at Ocean First Bank (formerly Ocean City Home Bank)Assistant Vice President of Residential Lending at Ocean First Bank (formerly Ocean City Home Bank)