CAROLINA GARCES
Wesley Chapel
Summary
Dynamic Lab Technician with a proven track record at Esselor Optical, excelling in quality control and sample preparation. Recognized for meticulous attention to detail and a positive attitude, I enhanced lab efficiency and ensured compliance with safety protocols, contributing to improved research outcomes and streamlined processes. Customer Service. Well-known professional with 10 years of experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Lab Technician
Esselor Optical
Tampa
05.2017 - 08.2025
- Conducted routine laboratory tests under supervision to support research activities.
- Assisted in maintaining laboratory equipment and ensuring proper functionality.
- Followed safety protocols and standard operating procedures in all tasks performed.
- Prepared samples and reagents accurately for various experiments and analyses.
- Documented experiment results meticulously, ensuring compliance with quality standards.
- Collaborated with team members to streamline lab processes and enhance efficiency.
- Learned operation of laboratory software for data entry and analysis purposes.
- Participated in training sessions to develop technical skills and knowledge of lab practices.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Customer Service Representative
Vital imaging center
Miami
03.2007 - 05.2017
- Assisted patients with appointment scheduling and inquiries at a leading imaging center.
- Managed patient records and ensured accuracy in the electronic health system.
- Collaborated with medical staff to facilitate smooth patient flow and care coordination.
- Resolved patient complaints by providing timely solutions and empathetic communication.
- Updated patients on imaging procedures and prepared them for examinations confidently.
Customer Service Representative
Vital Imaging Center
New York
03.2007 - 01.2017
- Assisted customers with inquiries and concerns, ensuring timely resolutions.
- Processed patient information using electronic health record systems for accuracy.
- Managed appointment scheduling, optimizing workflow and reducing wait times.
- Provided product knowledge to clients, enhancing overall service quality.
- Collaborated with healthcare professionals to address patient needs effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders improving overall user experience.
Claims Representative
Total Home Protection
New York
11.2004 - 09.2007
- Processed claims efficiently according to company policies and guidelines.
- Reviewed documentation to verify claim accuracy and completeness.
- Communicated claim status clearly to clients and stakeholders.
- Educated clients on claims procedures and requirements effectively.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Education
High School Diploma -
Mayor Santiago De Cali
ColombiaSkills
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Laboratory safety protocol
- Customer service representative
- Document processing
Language
- English
- Spanish
Timeline
Lab Technician
Esselor Optical
05.2017 - 08.2025
Customer Service Representative
Vital imaging center
03.2007 - 05.2017
Customer Service Representative
Vital Imaging Center
03.2007 - 01.2017
Claims Representative
Total Home Protection
11.2004 - 09.2007
High School Diploma -
Mayor Santiago De Cali